Set up an Outbound Route
To allow users to make outbound calls through trunks, you need to set up at least one outbound route on the Yeastar P-Series Cloud Edition.
Background information
Yeastar P-Series Cloud Edition has a default outbound route with dial pattern
X.
that allows users to dial any outgoing numbers. You can
delete the default outbound route, then add a new one to configure settings
according to your needs.
Prerequisites
Ensure that you have set up at least one trunk for outbound calls.
Procedure
- Log in to PBX web portal, go to Add. , click
- In the General section, complete the following configurations:
- Name: Enter a name to help you identify it.
- Outbound Caller ID: Optional. By default,
each trunk is associated with a main caller ID. When users make
outbound calls through a trunk, the main caller ID is displayed
on the called party's device. If this option is configured, the
system will override the main caller ID with the Outbound Caller
ID.
For more information of caller ID, see Caller ID Overview.
Note: Only configure this setting when the trunk provider supports Caller ID override, or the following errors may happen:- Outbound calls failed to be established.
- Caller ID doesn't be overridden.
- In the Dial Pattern section, configure dial rules for
the outbound route.
- Click Add.
- Configure the dial pattern to match dialed numbers and reformat
dialed numbers.
- Pattern: Enter a pattern to match dialed numbers. Only when the dialed number is matched will the call go through this outbound route.
- Strip: Optional. To strip digits from the beginning of the dialed numbers, enter a value in this field to define how many digits will be removed.
- Prepend: Optional. To add digits at the beginning of the dialed number, enter the digits that you want to prepend in this field.
- To add more dial patterns, repeat step a-b.
- In the Trunk section, configure the followings:
- Select one or more trunks from the Available box to Selected box.
- Optional: If multiple trunks are selected, configure the
trunk sequence.
- Default trunk sequence
Click the buttons beside the Selected box to specify the default trunk sequence. By default, the system always selects an idle trunk from top to bottom, and uses the trunk to call out.
- Rrmemory Hunt
If the option Rrmemory Hunt is selected, the system will remember which trunk was used last time, and use the next idle trunk to call out.
- Default trunk sequence
- To enhance the outbound route security, configure the
Outbound Route Password.
- Disable: No password is required to call out through this outbound route.
- Single PIN: Set a single PIN. All the users need to enter the same PIN to make outbound calls through this outbound route.
- PIN List: Select a PIN list.
Users are required to dial a password included in
this list before an outbound call go through.Note: Generally, each user has a specific PIN code assigned by the administrator. For more information, see Add a PIN List.
- Select which users are allowed to make calls through this outbound
route.In the Extension/Extension Group section, select extensions, extension groups, or organizations from Available box to Selected box.Note:
- Organizations are displayed only when you enable the Organization Management feature.
- By default, when you select an organization, its associated sub-organizations are selected. Be careful when selecting organizations.
- Optional: In the Time Condition section,
select an option from Available Time drop-down list
to specify when this outbound route is available to use.
- Always: This outbound route is available at any time for allowed extension users.
- Based on Global Business Hours: Set up
whether to allow this route in the following time separately:
- Business Hours: Global Business Hours specified in the system.
- Holidays: Holidays specified in the system.
- Outside Business Hours: The time periods that are not defined as Business Hours or Holidays.
- Based on Custom Business Hours: Set up
custom business hours and configure whether to allow this route
in the following time:
- Business Hours: The custom business hours.
- Holidays: Holidays specified in the system.
- Outside Business Hours: The time periods that are not defined as Business Hours or Holidays.
- Based on Custom Time Periods: Set up multiple time periods for this route. You can also specify whether to allow this route in the Holidays.
- Click Save and Apply.
What to do next
After you finish the outbound route configurations, you need to check and adjust the priority of your outbound routes, so that the system can match and route the call out through the proper outbound route.
For more information, see Adjust priority of outbound routes.