Feature Code Reference
This topic describes the list of default feature codes.
Recording
Name | Default Code | Usage |
---|---|---|
Switch Extension's Recording Status | *1 |
|
Call Flip
Name | Default Code | Usage |
---|---|---|
Call Flip | *01 |
Dial *01 to flip an active call from current device to another device. |
Voicemail
Name | Default code | Usage |
---|---|---|
Check Voicemail/Subscribe Voicemail Status | *2 |
|
Leave a Voicemail for Extension/Group Voicemail | *12 |
|
Call Transfer
Name | Default code | Usage |
---|---|---|
Attended Transfer | *3 | Press *31000 to attended transfer a call to extension 1000. |
Blind Transfer | *03 | Press *031000 to blind transfer a call to extension 1000. |
Rebound Missed Transferred Calls (Applicable to Both blind/Semi-attended Transfer) | / | If enabled, when an extension user performs a blind transfer/semi-attended transfer and the transfer recipient doesn't answer, the call will be transferred back to the extension user. |
Call Forwarding
Name | Default code | Usage |
---|---|---|
Enable "Forward All Calls" | *31 |
|
Disable "Forward All Calls" | *031 |
|
Enable "Forward When Busy" | *32 |
|
Disable "Forward When Busy" | *032 |
|
Enable "Forward No Answer" | *33 |
|
Disable "Forward No Answer" | *033 |
|
Call Pickup
Name | Default code | Usage |
---|---|---|
Group Call Pickup | *4 | Dial *4 to pick up the ringing call for a group member. |
Extension Pickup | *04 | Dial *041000 to pick up the ringing call for extension 1000. |
Call Parking
Name | Default code | Usage |
---|---|---|
Call Parking | *5 | Dial *5 during a call to park a call. |
Directed Call Parking | *05 | Dial *056000 during a call to park a call to parking number 6000. |
Call Monitoring
Name | Default code | Usage |
---|---|---|
Listen | *51 |
An authorized user dials *511001 to listen to the call of extension 1001 in real time. The authorized user can NOT talk with both parties. |
Whisper | *52 | An authorized user dials *521001 to listen to the call of
extension 1001 in real time. The authorized user can talk with extension 1001 without being heard by the other party. |
Barge-in | *53 | An authorized user dials *531001 to listen to the call of
extension 1001 in real time. The authorized user can talk with both parties. |
Force Drop
Name | Default code | Usage |
---|---|---|
Call Force Drop | *54 |
|
Intercom
Name | Default code | Usage |
---|---|---|
Intercom | *6 |
Dial *61001 to place an intercom call to extension 1001. |
Queue
Name | Default code | Usage |
---|---|---|
Log in/Log out | *7 | A dynamic agent dials *76400 to log in to or log out of queue 6400. |
Pause/Unpause | *07 | Dial *076400 to pause or unpause calls from queue 6400. |
Hot Desking
Name | Default code | Usage |
---|---|---|
Guest In | *84 | A user can dial *84 on a hot desking phone to register his or her extension to the phone. |
Guest Out | *084 | A user can dial *084 on a hot desking phone to de-register his or her extension from the phone. |
Busy Camp-on
Name | Default code | Usage |
---|---|---|
Enable Busy Camp-on | *79 |
A user dials *791000 to camp on extension 1000 in case he or she gets a busy signal when dialing extension 1000. The PBX will automatically call the user back when extension 1000 becomes available. |
Disable Busy Camp-on | *079 | A user dials *079 to cancel all Busy Camp-on requests that he or she has initiated. |
Speed Dial
Name | Default code | Usage |
---|---|---|
Speed Dial Prefix | *89 |
Specify a number to speed dial code 1, dial *891 to dial the specified number. |
Presence Status
Name | Default code | Usage |
---|---|---|
Available | *91 | Dial *91 to switch one's own presence status to Available. |
Away | *92 | Dial *92 to switch one's own presence status to Away. |
Do Not Disturb | *93 | Dial *93 to switch one's own presence status to Do Not Disturb. |
Lunch Break | *94 | Dial *94 to switch one's own presence status to Lunch Break. |
Business Trip | *95 | Dial *95 to switch one's own presence status to Business Trip. |
Off Work | *96 | Dial *96 to switch one's own presence status to Off Work. |
Switch Business Hours and Holidays Status
Name | Default code | Usage |
---|---|---|
Keep the Business Hours Status or the Time Condition after switching | / | If enabled, keep the status after users switched the PBX's Business Hours status or dialed a feature code to switch the time condition of an inbound route. |
Switch Global Business Hours and Holidays Status | *99 | Dial *99 to override time condition for Global Business Hours and Holidays. |
Time Condition Switching Prefix | *8 | Dial a feature code starting with *8 to switch the time condition of inbound routes that are based on Custom Business Hours or Custom Time Periods. |
BLF Light Color of Switching Global Business Hours Status | / |
Set the BLF light color to indicate whether being at the destination or not when in Business Hours or Outside Business Hours (or custom time conditions). |
Boss-Secretary Feature
Name | Default code | Usage |
---|---|---|
Enable Boss-Secretary Feature | *59 |
Note: This feature code is only available
for extensions set as the boss extension.
Dial *59 to enable the Boss-Secretary feature. |
Disable Boss-Secretary Feature | *059 |
Note: This feature code is only available
for extensions set as the boss extension.
Dial *059 to disable the Boss-Secretary feature. |
Pause Reason
- Yeastar P-Series Cloud Edition supports up to 20 feature codes for pause reasons.
- The feature codes are synchronized with the settings on .
After you set the feature codes, agents can dial feature codes with a format of Pause feature
code
+ queue number
+ pause reason
feature code
to pause with a specific reason.
Pause reason | Default code | Usage |
---|---|---|
Lunch | *01 | An agent can dial *076400*01 to pause receiving calls from queue 6400 for lunch. |
Break | *02 | An agent can dial *076400*02 to pause receiving calls from queue 6400 for a break. |
Wrap up | *03 | An agent can dial *076400*03 to pause receiving calls from queue 6400 for after-call processing. |