AI Transcription Overview

Yeastar P-Series Cloud Edition supports AI transcription for voicemails and calls, which can convert voicemail messages and call audio into readable text using the built-in AI engine or third-party AI services, allowing users to quickly review voicemail messages and call details.

Requirements and restriction

Requirements
Item Requirement
Firmware 84.23.0.83 or later.
Subscription

The AI Transcription feature includes one-time free minutes with your plan subscription (120 minutes for Enterprise Plan or 240 minutes for Ultimate Plan). To expand AI transcription minutes, contact your service provider to subscribe to the following add-on service(s) (Path: Plan > Add-on Subscription).

  • AI Transcription (One-Time Capacity): One-time transcription minutes. When used up, you need to purchase additional capacity.
  • AI Transcription (Monthly Quota Pack): Monthly subscription pack with a fixed quota of 500 minutes that resets each month; unused minutes do not roll over to the next month.
Note: If both services are subscribed, minutes are deducted from the monthly quota pack first.
Restriction
AI Voicemail Transcription can NOT be used simultaneously with the Legacy Google Cloud Speech-to-Text API integration.
Note: Starting from version 84.23.0.83, the legacy Google Cloud Speech-to-Text API integration will no longer be maintained. For better security, it is recommended to disconnect the existing legacy integration and migrate to AI Voicemail Transcription, which is based on the latest Google Cloud Speech-to-Text API (v2).

Highlights

Instant & accurate transcription
Deliver accurate voicemail-to-text and call-to-text conversion, allowing users to easily review and prioritize important messages.
Effortless transcript review & adjustment
Allow users to easily review, edit, and fine-tune the AI-generated transcripts to clarify information, add personal notes and clear key points.
Flexible transcription modes
Support both automatic and manual transcription modes, allowing users to choose whether to transcribe voicemails and calls automatically or only when needed.
Multi-language support
Provide multiple languages for transcribing of voicemails and calls. Extension users can set their preferred transcription language individually.
Various transcription services

Support AI transcription powered by the built-in AI engine or third-party AI services (provided by Amazon, Elevenlabs, OpenAI, Google). This allows you to select the preferred transcription service provider based on your transcription budget and functional capabilities of different AI services, achieving more cost-effective, more secure and more accurate transcription.

Guidances

Configure AI transcription feature
  1. Enable and configure AI transcription feature
    Enable the AI transcription feature for the system. Choose the desired transcription service (the PBX's built-in AI engine or third-party AI services), set the desired transcription language and specify which extensions are allowed to use the transcription feature.
    Feature Reference
    AI Call Transcription
    AI Voicemail Transcription
  2. Customize AI transcription for extensions
    After transcription enabled, voicemail messages or calls for authorized extensions can be transcribed into readable text. You can configure the transcription mode (either automatic or manual) and preferred transcription language for each extension individually.
    Note: Authorized extension users can customize the AI transcription configuration directly from their Linkus Clients. These settings will be automatically synchronized between the PBX and the user’s Linkus Client.

    For more information, see Configure AI Voicemail Transcription for an Extension and Configure AI Call Transcription for an Extension.

Track AI transcription usage
You can track the usage of AI transcription (powered by the PBX's built-in AI engine) using one of the following methods.
  • View used transcription minutes from the Transcription Usage Details report. For more information, see Access Transcription Usage Details Report.
  • View used transcription minutes and total capacity directly from the Dashboard (Only visible to super administrator account).