Configure AI Voicemail Transcription for an Extension

After AI voicemail transcription is enabled, voicemail messages for authorized extensions are automatically transcribed in a preset language. You can adjust the transcription settings for extensions individually to meet their specific needs.

Note: Authorized extension users can also customize the AI voicemail transcription settings directly on their Linkus UC Clients, and the changes will be automatically synchronized to the corresponding extension settings on the PBX.

Prerequisites

You have enabled AI voicemail transcription globally, and granted the usage permission to the desired extension. For more information, see the following topics:

Procedure

  1. Log in to PBX web portal, go to Extension and Trunk > Extension.
  2. Click beside the desired extension, then click the AI tab.
  3. In the Voicemail Transcription section, configure the following settings.

    Setting Description
    Automatic Voicemail Transcription Specify whether to automatically transcribe voicemail messages for the extension.

    This option is enabled by default. If disabled, extension users need to manually trigger transcription for specific voicemails on their Linkus clients when needed (Path: Voicemails).
    Language In the drop-down list, select the desired language in which group voicemail messages will be transcribed.
    Languages to Auto-Detect Select the desired languages for auto detection. The system will automatically detect and transcribe voicemail messages in the selected languages.
    Note:
    • The setting is visible only when global AI voicemail transcription is enabled via the built-in service or Amazon Transcribe service, and the Language is set to Auto Detection.
    • You can select up to 5 languages for auto-detection simultaneously.
    • Only one region can be selected per language. For example, you cannot select both English (UK) and English (US) at the same time.
  4. Click Save.

Result

  • Messages delivered to the extension’s voicemail will be transcribed into text in the specified language, either automatically or manually.
    Note: Messages from group voicemails in Shared by Members mode still follows the global transcription language setting (Set in AI > AI Toolbox > Voicemail Transcription > Language).
  • Extension users can access the transcribed texts through the following methods:
    Linkus UC Clients
    Users can view the transcribed text for each voicemail on their Linkus UC Clients (Path: Voicemails). The transcribed voicemail messages are marked with an icon .
    Note: Users can edit or refine the texts by clicking Edit (for Web/Desktop Client) or tapping (for Mobile Client) to correct names, clarify information, or add personal notes for future reference.
    Linkus Web Client Linkus Desktop Client Linkus Mobile Client

    Email
    Users can see the transcribed text included in the body of the email notification for each received voicemail.
    Note: This method is only available when the following settings are enabled for the extension:
    • Automatic Voicemail Transcription is enabled.
    • Voicemail to Email feature is enabled (Path: Extension and Trunk > Extension > Voicemail > New Voicemail Notification).