Configure AI Call Transcription for an Extension

After AI call transcription is enabled, calls for authorized extensions can be recognized and transcribed in a global preset language. You can adjust the transcription settings for extensions individually to meet their specific needs.

Note:
  • If the authorized extension is registered on Linkus Desktop Client, the AI Call Transcription feature is available only if the client’s version is 1.15.3 or later.
  • Authorized extension users can customize the AI call transcription settings directly on their Linkus Clients, and the changes will be automatically synchronized to the corresponding extension settings on the PBX.

Prerequisites

You have enabled AI call transcription globally, and granted the usage permission to the desired extension. For more information, see the following topics:

Procedure

  1. Log in to PBX web portal, go to Extension and Trunk > Extension.
  2. Click beside the desired extension, then click the AI tab.
  3. In the Call Transcription section, configure the following settings according to extension's need.

    Setting Description
    Automatic Call Transcription Specify whether to automatically transcribe extension's calls in real time.

    If this option is disabled, extension users can manually trigger transcription from the call screen during an active call as needed.
    Show Transcription Text After the Call Specify whether to automatically display the transcript and summary after the call ends.
    Note: Call summary is automatically generated and displayed only when global AI call transcription meets either of the following conditions:
    • Global AI call transcription is configured with the PBX's built-in AI engine.
    • Global AI call transcription is configured with both a third-party speech to text service and an LLM.
    Language Select the desired language for call transcription.
  4. Click Save.

Result

  • When extension users join a one-on-one call, call audio can be recognized and transcribed in the configured language in real time and a call summary can be generated automatically after the call ends.
  • Extension users can access the AI-generated transcript and summary of transcribed calls in the call logs on their Linkus UC Clients. Calls that have been transcribed are marked with a icon.
    Linkus Web Client Linkus Desktop Client Linkus Mobile Client