Transcribe a Call

With AI call transcription feature, your calls with the other party can be transcribed to readable texts in real time, and can be summarized automatically after the call ends.

Requirements

PBX Server
  • The firmware of the PBX server is 84.20.0.74 or later.

  • System administrator has enabled Call Transcription for your extension.

  • There is sufficient transcription time available for the AI transcription.

Linkus Desktop Client
The version of your Linkus Desktop Client is 1.15.3 or later.

Procedure

  1. During an active call, click AI Transcription to open the transcription panel.

  2. Transcribe the call according to your needs.

    1. Turn on AI Transcription.

      Once enabled, the audio of both parties in the call will be transcribed into readable texts in real time.

      Note: If Automatic Call Transcription is enabled, transcribing starts automatically whenever your extension joins a one on one call. For more information about the setting, see Configure AI Call Transcription.
    2. Optional: In the language drop-down list, change the transcription language for the current calls as needed.
      Note: For internal calls between extension users, only one party’s language setting is applied, and the language option for the other party is hidden.
      • If both parties have enabled Automatic Call Transcription, the caller's language setting applies.
      • Otherwise, the language setting of the party who first initiates AI Transcription will be used.

Result

  • During the call, the audio is being transcribed into readable text in real time and is being displayed in the right panel.

    Tip: To search for specific transcribed content, click beside the language drop-down list. The matching text will be highlighted.

  • After the call ends, you can review the AI-generated summary and transcript in the call log. Calls that have been transcribed are marked with a icon.

    Tip: You can manage the summary and transcript as needed.
    • To edit the summary, click in the Summary section. After editing, click Save in the top-right corner.

    • To copy the content of summary, click in the Summary section.
    • To search the content of transcript, click in the Transcript section.
    • To download the summary or transcript, click and select the desired file type.