Check and Manage Voicemails

This topic describes how to check and manage your voicemails on Linkus Desktop Client.

Note: Changes made to voicemails on Linkus Desktop Client will be synchronized to Linkus Web Client and Linkus Mobile Client.

Procedure

  1. On Linkus Desktop Client, go to Voicemails.
  2. Optional: Select specific read status to filter voicemails.

  3. Check and manage the voicemails according to your needs:
    Operation Instruction
    Listen to a voicemail
    1. Hover your mouse over the desired record.
    2. At the right side, click .

      An unread voicemail will be marked as read.
    View a transcribed voicemail text
    Note: This operation is available only if system administrator has set up voicemail transcription feature.
    1. Hover your mouse over the desired record.
    2. At the right side, click .
    Place a call You can directly place a call from a voicemail record via the following methods:
    • Double click the desired record.
    • Hover your mouse over the desired record, and click .
    Download a voicemail
    1. Hover your mouse over the desired record.
    2. At the right side, click .
    Change the read status
    • To mark a voicemail as read or unread, do as follows:
      1. Right click on the desired record.
      2. Click Mark as Read or Mark as unread.
    • To bulk mark voicemails as read, do as follows:
      1. Select the checkboxes of the desired records.
      2. At the top menu, click Mark as Read.
    Delete voicemail(s)
    • To delete a voicemail, do as follows:
      1. Hover your mouse over the desired record.
      2. At the right side, click .
      3. In the pop-up window, click OK.
    • To bulk delete voicemails, do as follows:
      1. Select the checkboxes of the desired voicemails.
      2. At the top menu, click Delete.
      3. In the pop-up window, click OK.