Transcribe a Call

With AI call transcription feature, your call with the other party can be transcribed to readable text in real time, and can be summarized automatically after the call ends.

Requirements

PBX Server
  • The firmware of the PBX server is 84.20.0.74 or later.
  • System administrator has enabled Call Transcription for your extension.

  • There is sufficient transcription time available for the AI transcription.

Linkus Mobile Client
The version of your Linkus Mobile Client meets the following requirements:
  • Linkus iOS Client: 5.18.15 or later
  • Linkus Android Client: 5.18.12 or later

Procedure

  1. During an active call, turn on AI Transcription on the call screen.

    Once enabled, the audio of both parties will be transcribed into readable texts in real time.
    Note: If Automatic Call Transcription is enabled, transcribing starts automatically whenever your extension joins a one on one call. For more information about the setting, see Configure AI Call Transcription.
  2. Transcribe the call according to your needs.
    1. Tap AI Transcription to open the transcription panel, the real-time transcript will be presented here.

    2. Optional: To change the transcription language for the current call, tap besides the search bar to open the Language panel and select your desired language.
      Note: For internal calls between extension users, only one party's language setting is applied, and the language option for the other party is hidden.
      • If both parties have enabled Automatic Call Transcription, the caller's language setting applies.
      • Otherwise, the language setting of the party who first initiates AI Transcription will be used.

Result

  • During the call, the audio is being transcribed into readable text in real time and is being displayed in the AI transcription panel.

    Tip:
    • To temporarily stop transcription, tap Pause at the bottom of the panel.
    • To search for specific transcribed content during the call, enter your keywords in the search bar.

  • After the call ends, you can review the AI-generated summary and transcript in the call log. Calls that have been transcribed are marked with a icon.

    Tip: You can manage the summary and transcript as needed.
    • To edit the summary, tap in the top-right corner of the Summary section, then tap Save to save the changes.

    • To search for specific content in the transcript, tap in the top-right corner of the Transcript section.