Configure AI Call Transcription

The AI-powered Call Transcription feature supports transcribing a call between two parties into readable texts, and automatically generating a summary after the call ends, helping you efficiently review call transcript, key points and to-do items. This topic describes how to configure AI call transcription on Linkus Mobile Client.

Note: The configuration will be synchronized across your Linkus UC Clients.

Requirements

PBX Server
  • The firmware of the PBX server is 84.20.0.74 or later.
  • System administrator has enabled Call Transcription for your extension.
Linkus Mobile Client
The version of your Linkus Mobile Client meets the following requirements:
  • Linkus iOS Client: 5.18.15 or later
  • Linkus Android Client: 5.18.12 or later

Procedure

  1. At the top-left corner of Linkus, tap your account.
  2. Go to Settings > AI.
  3. In the Call Transcription section, configure the following settings according to your need.

    Setting Description
    Automatic Call Transcription Specify whether to automatically transcribe your calls in real time.

    If this option is disabled, you can manually trigger transcription from the call screen for specific calls as needed. For more information, see Transcribe a Call.
    Show Transcription Text After the Call Specify whether to automatically display the transcript and summary after the call ends.
    Language Select the desired language for call transcription.
  4. At the top-right corner, tap Done.

Result

  • Call audio can be recognized and transcribed in the configured language in real time, and can be automatically summarized after call ends.
  • You can access the AI-generated transcript and summary of transcribed calls in call logs.