Transfer a call

Call Transfer feature allows you to transfer an ongoing call to another phone number or extension. For example, if you receive a call from a customer who reaches the wrong person or team, you can transfer the call to the correct one rather than asking the customer to hang up and call a different number.

Types of Call Transfer

There are two types of call transfer:

  • Blind Transfer: Transfer an ongoing call to a third party immediately without giving him or her prior notification.

    For more information, see Perform a blind transfer.

  • Attended Transfer: Put the ongoing call on hold and establish a second call with third party to pass on all relevant information and get his or her consent before transferring the call.

    For more information, see Perform an attended transfer.

Perform a blind transfer

  1. During an active call, tap (Blind) on the call screen.

    The call is put on hold.

  2. Select the contact who you want to transfer the call to in any of the following ways:
    • Contacts: Select a contact from your Linkus directory.
    • Dialpad: Enter the desired phone number on the dialpad, then tap .
    • Call Logs: Select a contact from call logs.

    The current call is disconnected; The specified contact will receive the call. When the call is answered, the other two parties are connected.

Perform an attended transfer

  1. During an active call, tap (Attended) on the call screen.

    The call is put on hold.

  2. Select the contact who you want to transfer the call to in any of the following ways:
    • Contacts: Select a contact from your Linkus directory.
    • Dialpad: Enter the desired phone number on the dialpad, then tap .
    • Call Logs: Select a contact from call logs.
    The specified contact will receive a call.

  3. If the specified contact answers the call, you can talk to the contact to pass on all relevant information first, then tap Attended.

    The current call is disconnected; The other two parties are connected.