Enable Auto Answer for Non-paging/intercom Calls

With this auto-answer feature, you can efficiently manage incoming non-paging/intercom calls without manually tapping to answer, significantly reducing callers' waiting time. This topic describes how to enable and configure auto-answer for non-paging/intercom calls.

Requirements

  • Linkus iOS Client: Version 5.8.2 or later
  • Linkus Android Client: Version 5.8.3 or later

Procedure

  1. At the top-left corner of Linkus, tap your account.
  2. Go to Settings > Advanced.
  3. Turn on the switch of Auto Answer, then configure the following settings as needed.
    • Play Auto Answer Tone: Enable this option to alert you with a beep tone when incoming non-paging/intercom calls are answered automatically.
    • Auto Answer Delay Time(s): Set the delay time in seconds that callers have to wait before automatically answering non-paging/intercom calls.

      The valid value is from 0 - 60, and 0 indicates that incoming non-paging/intercom calls will be auto-answered immediately.

Result

Non-paging/intercom calls will be auto-answered based on the delay time.
Note:
  • Incoming video calls will be auto-answered as audio calls.
  • If you are already on an active call and call waiting is enabled, the new call will wait until the current call ends before being auto-answered; otherwise, it will be routed to the "When Busy" destination.