Leave a Voicemail Message without Calling the User

This topic describes how to send a voicemail message without ringing extensions.

Background information

Although you can send a message by email or text, sometimes there is no replacement for the emotion, inflection, and sincerity of your voice. When you do not want to disturb someone or when you do not have time for a phone conversation, you can send a voicemail message without calling extension.

It is useful in a team work. When your partners are busy in a meeting or after work, but you have some information that need to share with them, you can send a voicemail message without calling them. It allows your partner to reflect prior to responding.

Prerequisites

This feature is only for internal extension users.

Procedure

  1. To leave a voicemail message to a specific extension user, dial feature code (*12) followed by extension number (for example, *121001).
  2. To leave a voicemail message to a queue, a ring group, or a custom group, dial feature code (*12) followed by group voicemail number (for example, *126100).
  3. Follow the voice prompt to leave your message.
  4. When done, hang up or press #.
Tip: The default feature code for sending voicemail messages is *12. You can change, enable, or disable the code on PBX management portal: Call Features > Feature Code > Voicemail > Leave a Voicemail for Extension/Group Voicemail.