Forward Voicemail Messages to Email

Email is one of the most popular communication tools for business. Forwarding voicemail messages to email is an efficient business feature that allows employees to receive voicemail audio files as email attachments. This topic describes what you can do with voicemail to email and how to forward voicemail message to email for specific extension users.

Background information

Scenario
For employees who travel frequently and require an efficient way to keep up with voicemail and provide a quick response for the customers, it is an efficient way to get alert timely, listen to voicemails anywhere, and handle business over email.
Benefit
Each time the employees receive a voicemail message, they can receive an email with the new voicemail message attached as a .wav file, including caller ID, time of the call, and callback number.
  • Easy to identify: In emails, the employees can quickly identify the person who left the message, and listen to voicemail message as they need.
  • Easy to listen: The employees can check and listen to their voicemail messages via computer, smart phone or mobile device at convenience, instead of calling to voicemail box and navigating through the maze of voice prompts. They can also fast-forward or rewind to reach and repeat the important portion.
  • Easy to share: The employees can forward emails to share voice messages with teammates to improve collaboration efficiency.
  • Easy to manage: Managing the communications is easier since all the voicemail messages are in the email box. It is faster to sort, prioritize, scan, delete, and save voicemail message.

Prerequisites

  • Make sure there is a valid email address assigned to each extension.
  • Make sure the PBX system email works, or the PBX cannot forward the received voicemail to an extension user's email.

Procedure

  1. Log in to PBX management portal, go to Extension and trunk > Extension, edit the desired extension.
  2. Click Voicemail tab.
  3. In the New Voicemail Notification drop-down list, select Send Email Notifications with Attachment.
  4. In the After Notification drop-down list, set how to handle the voicemail message after the system has successfully notified the extension user by email.
  5. Click Save and Apply.