Enable or Disable Voicemail Transcription

Yeastar P-Series PBX System supports a Voicemail Transcription feature. Using this feature can transcribe voice messages to texts, users can view the message content directly, which brings great convenient and efficiency.

Enable Voicemail Transcription

Prerequisites

Voicemail Transcription feature requires the use of a third-party transcription service to convert the voice message to text. Before you start to use Voicemail Transcription, make sure that the PBX is integrated with a third-party Speech-to-Text (STT) service.

For now, Yeastar P-Series PBX System allows you to integrate with Google Cloud STT API service. For more information, see Integrate Yeastar P-Series PBX System with Google Cloud Speech-to-Text Service.

Procedure
  1. Log in to PBX management portal, go to Call Features > Voicemail > Voicemail Settings.
  2. Scroll down to the bottom of the page, turn on Voicemail Transcription.

  3. Click Save.
Result
The Voicemial Transcription feature is enabled, users can receive voicemails in the form of text on different platforms.
Linkus Web Client and Linkus Mobile Client
Users can check the transcribed text for each voicemail on Linkus Web Client and Linkus Mobile Client.

Email Client
If Voicemail to Email feature is enabled, the transcribed text will be displayed in the email content for received voicemails.

The figure below shows an example of voicemail notification email.

Disable Voicemail Transcription

Procedure
  1. Log in to PBX management portal, go to Call Features > Voicemail > Voicemail Settings.
  2. Scroll down to the bottom of the page, turn off Voicemail Transcription.

  3. Click Save.
Result
The Voicemail Transcription feature is unavailable.