Auto Provision Function Keys for Phones

Function keys allow extension users to monitor status of specific objects or quickly perform specific operations from Linkus or IP phone. This topic describes how to provision function keys for extension users' IP phones.

Supported key types

The following table lists the function keys that you can assign for an extension user:

Key type Function
N/A No functionality.
Line Configure line keys.
BLF
  • Extension
    • Monitor the call status of a specific extension.
    • Monitor the DND (Do Not Disturb) presence of a specific extension.
    • Place a call to the monitored extension.
    • Pick up calls ringing on the monitored extension.
    For more information about configuration, see Monitor Extension Status by BLF Key.
  • Trunk
    • Monitor the status of a specific trunk.
    • Place an outbound call through the monitored trunk.
    For more information about configuration, see Seize a Trunk to Call Out by BLF Key.
  • Queue
    • Monitor specific pause status of a queue agent.

    For more information about configuration, see Monitor Specific Pause Status of an Agent by Function Key.

Speed Dial Place a call to the most commonly dialed numbers or extensions.
Check Voicemail
  • Monitor the status of voicemail.
  • Check voicemail messages.
Check Group Voicemail
  • Monitor the status of group voicemail in shared mode.
  • Check group voicemail messages.
Park & Retrieve
  • Monitor the status of a specific parking number.
  • Park a call on a specific parking number.
  • Retrieve a parked call from a specific parking number.
Intercom Place an intercom call to the monitored extension to make an announcement.
DTMF Send DTMF signals directly instead of manually entering the numbers each time.
Agent Login/Logout
  • Monitor login status in a specific queue.
  • Log in to or log out of a specific queue.
Agent Pause/Unpause
  • Monitor service status in a specific queue.
  • Pause or unpause receiving a call from a specific queue.
LDAP Directory Quickly access the LDAP phonebook to query contact information.
Boss-Secretary Feature
Call Forward Quickly enable or disable call forwarding.

For more information, see Forward All Incoming Calls to Another Destination by BLF Key.

Note: If your desired function keys are not listed in the supported key types, you can create a custom Auto Provisioning template and apply the template to a provisioned IP phone.

Step 1. Set up function keys for extensions using a template

  1. Add a function keys template.
    1. Log in to PBX web portal, go to Extension and Trunk > Extension.
    2. Click Function Keys Template.

    3. Click Add to add a function key template, then configure the following settings.

      Note: The number of programmable keys varies by phone models. If the number of function keys you assign to an extension exceeds the number of programmable keys, the excess function keys cannot take effect. However, if the user's IP phone is connected with an expansion module, the excess function keys are automatically applied to the expansion module.
      1. In the Name field, enter a name to help you identify the template.
      2. Optional: In the Remark field, enter a short description about the template.
      3. In the function keys list, configure function keys according to your needs.
        • Type: Select a key type.
        • Value: Configure a desired value based on the key type.
        • Label: Optional. Enter a value to help extension users identify the function key.
      4. Click Save.

        The function key template is created and displayed on the list.

    4. Click OK.
  2. Apply the function keys template to extensions.
    1. On the extension list, select the checkboxes of the desired extensions, then click Edit.

    2. Under Function Keys tab, select the checkbox of Bulk Edit, then click Apply Function Keys Template.

    3. In the pop-up window, select the function keys template, then click Apply.

      The function keys are assigned to the selected extensions and displayed on the list.

    4. Click Save.

Step 2. Reprovision IP phones with the extensions registered

  1. Go to Auto Provisioning > Phones.
  2. Select the checkboxes of the desired phones, then click Reprovision.

  3. In the pop-up window, click OK.

Result

The phones automatically apply the changes. Check the function key status on the phone to see if the changes are applied.