Set up a Hot Desking Phone

This topic describes how to set up a phone for hot desking via auto provisioning.

Important: If the desired phone has been assigned to any extension, you need to delete the phone from auto provisioning phone list and RESET the phone first.

Supported devices

Hot desking is applicable on the IP phones listed in Auto Provisioning - Supported Devices.

Prerequisites

Gather information of IP phone, including Vendor, Model, and MAC address.

Procedure

  1. Log in to PBX web portal, go to Auto Provisioning > Phones.
  2. Click +Add > Add.
  3. In the IP Phone section, enter the phone's information:

    • Vendor: Select a phone vendor.
    • Model: Select a phone model.
    • MAC Address: Enter MAC address of the phone.
  4. In the Options section, configure the following settings:

    • Template: Select a desired template for the phone from the drop-down list.

      A provisioning server URL is generated accordingly and displayed on the Provisioning Link field.

    • Hot Desking Phone: Enable the option to set the phone as a hot desking phone.
    • Hot Desking Emergency Outbound Caller ID: Optional. Enter a valid Emergency Location Identification Number (ELIN) provided by ITSP.
      Note:
      • The ELIN is used to map to the physical location of the hot desking phone for emergency address lookup.
      • To ensure this outbound caller ID is sent to the Public Safety Answering Point (PSAP) during an emergency call, set the Emergency Outbound Caller ID Priority to Extension's Emergency Outbound Caller ID when setting up enhanced emergency calling.

    The phone is automatically assigned to a virtual extension named HostExt{virtual_num}.

  5. Click Save.
  6. Reboot the IP phone manually.

Result

The phone is connected to the PBX and set as a hot desking phone with the virtual extension registered. You can check the registration status from the phone list; The PBX system automatically assigns a Guest In key to the phone.

Note: Users can only use the phone with virtual extension registered to make emergency calls. To use the phone for regular calling, users must either dial the Guest In feature code or press the Guest In BLF key to log in the phone.

What to do next