Set Distinctive Ringtones for External Calls

You can set distinctive ringtones on different inbound routes. When an extension user hears the ringtone of an external incoming call, the user may notice the intention of the call. This topic describes how to set distinctive ringtones for external calls on users' IP phones.

Note: Extension users can also set distinctive ringtones for external calls on their own Linkus clients. For more information about the configuration, see the following topics:

Procedure

  1. Set alert info for external calls on the PBX.
  2. Set a specific ringtone for a phone.

Set alert info for external calls on the PBX

  1. Log in to PBX web portal, go to Call Control > Inbound Route, edit a desired inbound route.
  2. In the General section, enter an alert info in the Inbound Alert Info field.

    The alert info is used to trigger IP phones to play a specific ringtone when receiving external calls from the inbound route.

    In this example, set alert info to international to identify international calls.

  3. Click Save and Apply.

Set a specific ringtone for a phone

For users who want to play a specific ringtone for external calls on their phones, you can set a specific tone for their extensions by auto provisioning.
Note: Users can also log in to phone web interface to set distinctive ringtone manually on their own IP phones. For more information, contact the phone manufacturer.
Prerequisites
Each user who wants distinctive ringtone has bound a phone with their extensions.

For more information, see Auto Provision IP Phones.

Procedure
  1. Set distinctive ringtones for a user.
    1. Log in to PBX web portal, go to Extension and Trunk > Extension, edit the user's extension.
    2. Click the Phone tab.
    3. In the Distinctive Ringtone section, click Add.
    4. In the Alert Info field, select the alert info that is pre-defined for external calls.

      In this example, select international.

    5. In the Ringtone field, select a specific ringtone for international calls.

      In this example, select Ring2.wav.

      Note: The available ringtones vary by phone models.

    6. Click Save.
  2. Reprovision the phone to take effect.
    1. Go to Auto Provisioning > Phones.
    2. Click beside the phone assigned to user's extension.

Result

The user's phone plays ringtone Ring2.wav when receiving external calls from the specific inbound route.