Add an Emergency Notification Contact

When a user makes an emergency call, Yeastar P-Series Cloud Edition sends a notification to remind the emergency contacts that who dialed which emergency number.

Procedure

  1. Log in to PBX web portal, go to Call Control > Emergency Number > Notification Contacts.
  2. Click Add.
  3. In the Notification Contact field, select a contact type to receive emergency notifications.
    • Specific Extension: Send emergency notification to a specific extension (for example, receptionist ).

      If you select this contact type, select a desired extension from the Specific Extension drop-down list.

    • The Extension Group Manager of the Extension who dialed the emergency number: Send emergency notification to the extension group manager of the extension who dialed the emergency number.
    • Specific Group Manager: Send emergency notification to the manager of a specific extension group.

      If you select this contact type, select the desired extension group from the Specific Group Manager drop-down list.

    • Custom: Send emergency notification to an external contact.

      If you select this contact type, enter a contact name in the Contact Name field.

  4. In the Notification Method field, select a notification method.
    • Send Email: The PBX will send notifications to the Email address of the contact.

      For more information about emergency Email template, see Configure Emergency Notification Email.

      Note:
      • To ensure that PBX can successfully send notifications to the Email address, make sure that the Email Server is configured correctly.
      • If the notification contact is an extension user, make sure that an effective Email address is associated with the user's extension.
    • Call Mobile: The PBX will call the mobile number of the contact, and play an announcement.

      For more information about the announcement, see Configure Emergency Notification Prompt.

      Note: To ensure that PBX can successfully call the mobile number, make sure that the Prefix is configured correctly according to the outbound route rule.
    • Call Extension: The PBX will call the extension number of the contact, and play an announcement.

      For more information about the announcement, see Configure Emergency Notification Prompt.

  5. Click Save.