Set up Basic Emergency Calling

To ensure that users can make emergency calls for help when an accident occurs, you need to set up emergency calling in Yeastar P-Series Cloud Edition. This topic describes how to set up basic emergency calling in Yeastar P-Series Cloud Edition.

Procedure

  1. Log in to PBX web portal, go to Call Control > Emergency Number, click Add.
  2. In the Name field, specify a name to help you identify it.
  3. In the Emergency Number field, enter the emergency number.
  4. Leave the Emergency Outbound Caller ID Priority field as the default setting.
    Note:
    • Emergency Outbound Caller ID Priority setting is typically for enhanced emergency calling, this setting will not affect basic emergency calling.
    • For basic emergency calling, you don't need to set Emergency Outbound Caller ID for extensions and trunks.
  5. In the Trunk's Emergency Outbound Caller ID field, configure trunks for emergency calls.
    Note: Emergency calls have the highest priority. If the selected trunk is occupied, PBX will terminate the ongoing call, and place the emergency call.
    1. Click Add.
    2. In the drop-down list of Trunk, select a trunk.
    3. Leave the Trunk's Emergency Outbound Caller ID field blank.
      Note: Do not set emergency outbound caller ID for basic emergency calling, or the emergency calls may fail.
    4. Optional: Click Add to add another trunk and repeat step a - step c.
      Note: If the first trunk cannot work properly, the PBX will use the second trunk to make calls.
  6. Click Save and Apply.

What to do next

After setting up an emergency calling, you may need to consider the following configurations: