Manage CDR

This topic describes how to view, download, and delete call logs.

View CDR

  1. Log in to PBX web portal, go to Reports and Recordings > CDR.
  2. Optional: Set the basic filter criteria.
    • Time: Set the start date and the end date.

      To specify a time period, click select time to set the start time and the end time.

    • Call From: Set the caller's number or name.
    • Call To: Set the callee's number or name.
      Tip: To swap the callee for the caller, click .
    • Status: Select a call status.
      • All
      • ANSWERED
      • NO ANSWER
      • BUSY
      • FAILED
      • VOICEMAIL
  3. Optional: Set the advanced filter criteria.
    1. Click .
    2. On the Filter page, set the advanced criteria.
      • Extension Group: Select an extension group. The system only queries group members' calls.
      • Ring Duration: Set how long the callee's phone rang before the call was answered.
        Note: Only numbers, -, =,<, <=, >, and >= are allowed.
      • Talk Duration: Set the time between the call was answered and the call was ended.
        Note: Only numbers, -, =,<, <=, >, and >= are allowed.
      • Status: Select call status.
        • All
        • ANSWERED
        • NO ANSWER
        • BUSY
        • FAILED
        • VOICEMAIL
      • Communication Type: Select a type.
        • All
        • Internal
        • Outbound
        • Inbound
      • ID: Enter the unique identifier for a call.
      • Trunk: Select a trunk, which specifies the source or the destination trunk that the call went through.
      • Enable Number Fuzzy Search: Set whether to search for the fuzzy equivalent for the phone number.
      • PIN Code: Enter an existed PIN code, the system only queries the calls using this PIN code.
    3. Scroll up to click to close the window.
      The filtered call logs are displayed on the page.
      Note: You can click to decide which item will be displayed.

Download CDR

  1. Log in to PBX web portal, go to Reports and Recordings > CDR.
  2. To download all the call logs, select Download All CDR from the drop-down list of Download CDR.
  3. To download the filtered call logs, set the filter criteria and select Download Filtered CDR from the drop-down list of Download CDR.

    Call logs are exported to a CSV file.

Delete CDR

  1. Log in to PBX web portal, go to Reports and Recordings > CDR.
  2. Optional: Filter call logs.
  3. Select the checkboxes of the desired call logs, click Delete and OK.
    Important: The relevant recording files will also be deleted.

    Both call logs and recording files are deleted.