View and Manage CDR

This topic describes how to view, download, and delete CDR.

View CDR

  1. Log in to PBX web portal, go to Reports and Recordings > CDR.
  2. Optional: Set the basic filter criteria.

    Filter Description
    Time Set the start date and the end date.
    Note: To specify a time period of a day, click Select Time to set the start time and the end time.
    Call From Enter the caller's number or name, or click to select extension(s), extension group(s), organization(s).
    Call To Enter the callee's number or name, or click to select extension(s), extension group(s), organization(s).
    Tip: To swap the callee for the caller, click .
    Queue Select a queue.

    The system only queries the queue's calls.
    To search for the fuzzy equivalent for the caller and callee number, click .
  3. Optional: Set the advanced filter criteria.

    1. Click .
    2. On the Filter page, set the advanced criteria.
      Option Description
      Extensions/Extension Groups Select extension(s) or extension group(s).

      The system only queries the extensions' calls.
      Organization Select department(s).

      The system only queries the department members' calls.
      Remark Enter the remark added for the call.
      Trunk Select a trunk.

      The system only queries calls that are sent or received via the trunk.
      DID Select DID number(s).

      The system only queries the calls that match this DID number.
    3. Click to close the window.
  4. Optional: Click in the column header to filter the desired field.

    The filtered call logs are displayed on the page.
    Note: You can click to choose the columns to display.

Download CDR

  1. Log in to PBX web portal, go to Reports and Recordings > CDR.
  2. To download all the call logs, select Download All CDR from the drop-down list of Download CDR.

  3. To download the filtered call logs, set the filter criteria and select Download Filtered CDR from the drop-down list of Download CDR.

    CDR are exported to a CSV file.

Delete CDR

  1. Log in to PBX web portal, go to Reports and Recordings > CDR.
  2. Optional: Filter call logs.
  3. Select the checkboxes of the desired call logs, click Delete and confirm the operation.
    Note: By default, the associated recording files will also be deleted. To delete only the CDR, you can change the setting Delete the recording file when deleting the CDR to Not linked (Path: Call Features > Recording).