Set Distinctive Ringtones for Ring Group Calls

You can set a unique ringtone per ring group so that the members can easily identify who is calling. This is especially useful for the members who are in multiple ring groups to help them identify calls.

Supported methods

You can set distinctive ringtones for ring group calls via the following methods:

Set distinctive ringtone for IP phone

For ring group members who want to play a specific ringtone for ring group calls on their phones, you can set a specific tone for their extensions by auto provisioning.
Note: Users can also log in to phone web interface to set distinctive ringtone manually on their own IP phones. For more information, contact the phone manufacturer.
Prerequisites
The ring group member's extension has been associated with an IP phone via auto provisioning.

For more information, see Auto Provision IP Phones.

Procedure
  1. Set an alert info for ring group calls on the PBX
  2. Set a specific ringtone for a phone
Set an alert info for ring group calls on the PBX
  1. Log in to PBX web portal, go to Call Features > Ring Group, edit a desired ring group.
  2. In the Ring Group Alert Info section, enter an alert info.

    The alert info is used to trigger IP phones to play a specific ringtone when receiving a call through this ring group.

    In this example, set alert info to Sales.

  3. Click Save.
Set a specific ringtone for a phone
  1. Set a specific ringtone for a ring group member.
    1. Log in to PBX web portal, go to Extension and Trunk > Extension, edit ring group member's extension.
    2. Click the Phone tab.
    3. In the Distinctive Ringtone section, click Add.
    4. In the Alert Info field, select the alert info that is pre-defined for ring group calls.

      In this example, we select Sales.

    5. In the Ringtone field, select a specific ringtone for the ring group calls.

      In this example, we select Ring4.wav.

      Note: The available ringtones vary by phone models.

    6. Click Save.
  2. Reprovision the phone to take effect.
    1. Go to Auto Provisioning > Phones.
    2. Click beside the phone assigned to ring group member's extension.
Result

The ring group member's phone plays ringtone Ring4.wav when receiving calls from the Sales ring group.

Set distinctive ringtone for Linkus clients

You can set a distinctive ringtone for a ring group, which will be played on members’ Linkus clients when they receive calls from the ring group.
  1. Log in to PBX web portal, go to Call Features > Ring Group, edit a desired ring group.
  2. In the Linkus Client Distinctive Ringtone drop-down list, select or upload a desired ringtone.

  3. Click Save.
    Note:
    • You can manage the uploaded custom ringtones on PBX Settings > Voice Prompt > Custom Ringtone.
    • If you select an uploaded custom ringtone (rather than a built-in ringtone), it will only apply to user's Linkus Web Client and Desktop Client for ring group calls. Instead, the Linkus Mobile Client will play the ringtone configured in the app.
    • If the call is from a contact with a distinctive ringtone set in the member's Linkus client, the contact’s distinctive ringtone will take priority over the ring group ringtone.