Perform an Attended Transfer
If you want to make sure someone is ready to take a transferred call or you need to explain something to the transfer recipient, you can perform an attended transfer. This topic describes how to perform an attended transfer.
Procedure
- During a call, press the feature code of attended transfer (default
*3).
The original call is placed on hold, and the system prompts "transfer" and the dial tone.
- Dial the phone number of the contact where you want the call to be transferred.
- Wait for the call to be answered.
When the call is answered, talk to the transfer recipient.
- Hang up the call directly to complete the call transfer.
The original caller and the transfer recipient are connected.