Set up Music on Hold for Call Parking

This topic describes how to customize music on hold for call parking on Yeastar P-Series Cloud Edition.

By default, the system plays a default music on hold (set on PBX Settings > Voice Prompt > Prompt Preferences > Music on Hold) to the parked party when a call is parked. You can refer to this topic to customize the music for call parking.

Requirements

The firmware version of PBX server is 84.25.0.23 or later.

Procedure

  1. Log in to PBX web portal, go to Call Features > Feature Code > Call Parking.
  2. Configure the MoH playlist.
    • To set global MoH playlist for all parking numbers, select a MoH playlist from Parking Number Global Music on Hold drop-down list.
    • To group parking numbers and specify a MoH playlist for each group, complete the following settings.

      1. Select the checkbox of Enable parking number grouping.
      2. Click Add, then specify start parking number, end parking number, and MoH playlist in the newly added group.
        To add more groups, repeat this step.
        Note:
        • The start and end numbers must not exceed the parking number range.
        • Numbers between groups can not overlap.
        • Up to 10 number groups are supported.

    When parking a call to a number that belongs to a group, the corresponding MoH playlist applies; for other ungrouped numbers, the global MoH playlist applies.

    Note:
    • The available MoH playlists are synchronized from PBX Settings > Voice Prompt > Music on Hold.
    • If the desired MoH playlist is not available in the list, click Create New beside the drop-down list to create a new playlist and upload your MoH audio files.

      The newly added MoH playlist will be displayed in the drop-down list and be synchronized to PBX Settings > Voice Prompt > Music on Hold.

    • In the drop-down list, you can click beside the desired MoH playlist to manage it.

      You can manage MoH audio files within the playlist (upload, edit, play, download or delete audio files), edit the playlist (modify its name, play order, or streaming music URL), or delete the playlist.

      All changes will be synchronized to PBX Settings > Voice Prompt > Music on Hold.

  3. Click Save and Apply.