Set up a One-way Paging Group

One-way Paging feature allows a broadcaster to make an announcement to users. The called parties' phones will not ring, but instead directly answering into speakerphone mode. This topic describes how to set up a one-way paging group.

Scenario

A company has different departments on different floors in a building. Each department is deployed with a phone for communication. The boss has an urgent case that needs to confirm with marketers. In this case, you can set up a One-way paging group for Marketing Department. The boss can make a paging call to the department and ask marketers concerned to go to the office.

Procedure

  1. Log in to PBX web portal, go to Call Features > Paging/Intercom, click Add.
  2. Configure a one-way paging group.

    Item Description
    Number Enter a number for the paging group. In this example, enter 6600.
    Name Enter a name for the paging group. In this example, enter Marketing Department.
    Type Select One-way Paging.
    Prompt Optional. To play a prompt before making an announcement, you can select a custom prompt. In this example, select Default.wav.
    Note:
    • The available prompts are synchronized from PBX Settings > Voice Prompt > Custom Prompt.
    • If the desired prompt is not available in the list, click Add beside the drop-down list to create a new prompt using one of the following methods.

      • Record a prompt by an extension.
      • Upload a prompt. The upload prompt file should meet the audio file requirements.
      • Generate a prompt using text-to-speech (TTS).

      The newly added prompt will be displayed in the drop-down list and be synchronized to PBX Settings > Voice Prompt > Custom Prompt.

    • In the drop-down list, you can play, edit, download or delete the desired custom prompt.

      All changes will be synchronized to PBX Settings > Voice Prompt > Custom Prompt.
    Prompt Playback Times Specify how many times the prompt will be played and repeated.
    Note: Enter a value between 1 and 100, or select Unlimited to play the prompt in a loop.
    Broadcaster Optional. To restrict users from making an announcement to the paging group, select allowed extensions or extension groups from the drop-down list. In this example, leave it blank.
    Client Allowed to Receive Broadcast Select the desired clients for receiving broadcasts.
    Dial * to Answer Optional. To allow users to dial * to talk to the broadcaster privately, enable this option. In this example, keep the option disabled.
    Note: When a user dials *, announcement will terminate, and the user can have a private talk with the broadcaster.
    Dial # to Stop Playing Prompt Optional. If a prompt is selected, enabling this option allows the broadcaster to dial # during playback to stop the prompt.
    Play Prompt to Broadcaster Optional. To restrict the broadcaster from hearing the prompt, disable this option. In this example, disable this option.
    Note: This option is available only when a custom prompt is selected and is enabled by default.
    Members Select desired members from Available box to Selected box. In this example, select Marketing Department.
  3. Click Save and Apply.

What to do next

When dialing the number of the paging group, the selected members will receive broadcast through the client(s) you have specified.
  • For Linkus clients, they will ring first, and users need to manually answer the call to listen to the broadcasts.
    Note: If necessary, you can set up user's Linkus clients to automatically answer paging calls. For more information, see Set up Auto Answer for Linkus UC Clients.
  • For IP phones, they will automatically answer into speakerphone mode and play the broadcasts.