Pick up a Call for a Specific Extension
This topic describes how to set up a BLF key on an IP phone to pick up a call for a specific extension.
Background information
For the users who want to monitor call status changes of a specific extension, and pick up the call on their phones, you can set a BLF key for each user by auto provisioning. Users can also set function keys on their own IP phones. For more information, contact the phone manufacturer.
Note: The default feature code for picking up an extension call is
*04. You can change, enable, or disable the code on
PBX web portal: .
Set up a BLF key
The following takes Yealink phone as an example to set a BLF key for call pickup.
- Assign function keys for extension users to monitor agent status.
- Log in to PBX web portal, go to
- If you want to assign function keys for a specific extension user, click beside the desired extension.
- If you want to assign function keys for multiple extensions, select the checkboxes of the desired extensions, and click Edit.
, edit the desired extension. - Click the Function Keys tab.
- Configure function keys.Note: The number of programmable keys varies by phone models. If the number of function keys you assign to an extension exceeds the number of programmable keys, the redundant function keys cannot take effect.
- Type: Select BLF.
- Value: Enter the code (*04) followed by extension number (for example *041001).
- Label: Optional. Enter a value, which will be displayed on the phone screen.
- Click Save.
- Log in to PBX web portal, go to
- If the extension hasn't been associated with a phone, see Auto Provision IP Phones to bind a phone with the extension.
- If the extension has been associated with a phone, reprovision the phone to
take effect.
- Go to .
- Click beside the phone assigned to this extension.
Result
- When the monitored extension receives an incoming all, the BLF key fast flashes red. The user can press the BLF key directly to answer the call.
- When the call is picked up, the IP phone where the monitored extension is registered displays a missed call.