Customize Music on Hold for an Extension
This topic describes how to customize music on hold for a specific extension on Yeastar P-Series Cloud Edition, including the music played when an extension user holds a call and when a call is forwarded to another destination.
By default, extensions' music on hold follows the system's global prompt settings (set on
). You can refer to this topic to customize the prompts for individual extensions to provide a more personalized experience.Requirements
The firmware version of PBX server is 84.15.0.22 or later.
Prerequisites
You have prepared and uploaded
music for the following scenarios:
- Music on Hold: The music played to the other party when the extension user holds a call.
- Music on Hold for Call Forwarding: The music played to the caller when the call is forwarded to another destination.
Procedure
- Log in to PBX web portal, go to .
- Click beside the desired extension, then go to .
- In the drop-down list of the music on hold settings, select the desired music that you have uploaded.
- Click Save and Apply.