Customize Music on Hold for an Extension

This topic describes how to customize music on hold for a specific extension on Yeastar P-Series Cloud Edition, including the music played when an extension user holds a call and when a call is forwarded to another destination.

By default, extensions' music on hold follows the system's global prompt settings (set on PBX Settings > Voice Prompt > Prompt Preferences > Music on Hold / Music on Hold for Call Forwarding). You can refer to this topic to customize the prompts for individual extensions to provide a more personalized experience.

Requirements

The firmware version of PBX server is 84.15.0.22 or later.

Prerequisites

You have prepared and uploaded music for the following scenarios:
  • Music on Hold: The music played to the other party when the extension user holds a call.
  • Music on Hold for Call Forwarding: The music played to the caller when the call is forwarded to another destination.

Procedure

  1. Log in to PBX web portal, go to Extension and Trunk > Extension.
  2. Click beside the desired extension, then go to Features > Prompt.
  3. In the drop-down list of the music on hold settings, select the desired music that you have uploaded.

  4. Click Save and Apply.