Time Condition Overview

Time Condition is the communication feature in Yeastar P-Series PBX System that enables you to set up distinct time periods for call handling. Time Condition allows you to route calls to various destinations at a different time like business hours, outside business hours, and holidays.

Where can Time Condition be applied?

Time Condition can be applied to the following features:

Apply to extension presence switch

Extension presence status can be auto switched based on Time Condition. When time condition changes, extension presence status would be changed accordingly.

For example, when the PBX is in the time condition for Business Hours, the extension status is auto switched to Available.

Note:

This feature should be configured on extension configuration page. For more information, see Automatically Switch Extension Presence Based on Time.
In addition to the time group associated in the specific time zone, you can also customize business hours for an extension individually, which will be applied to the presence switch for the extension. For more information, see Set Business Hours for an Extension

Apply to an Inbound Route

Time Condition can be used to control the destination of an inbound call based on date and time.

When a call reaches PBX, the system will check the date and time based on the specified time zone against the time group associated, and then route the call to corresponding destination.

For more information, see Set up an Inbound Route.

Apply to an Outbound Route

Time Condition can be used to limit the use of an Outbound Route based on date and time.

When a call is made, the system will check the date and time based on the specified time zone against the time group associated. Only when the time comes to the permitted time group can the outbound call be made.

For more information, see Set up an Outbound Route.

Apply to IVR: Time Condition can be used to control the destination of IVR key press event based on date and time.; When a caller calls an IVR and press a key, the system will check the date and time based on the specific time zone against the time group associated, and then route the call to corresponding destination.; For more information, see Set Key Events Based on Time Conditions.
Apply to Ring Group: Time condition can be used to control the destination of calls sent to a ring group.; By default, the ring group receives incoming calls during all time periods. You can set the ring group to receive calls only during business hours, while routing calls to other destinations based on the specified time conditions.; For more information, see Create a Ring Group.
Apply to Call queue: Time condition can be used to control the destination of calls sent to a call queue.; By default, the call queue receives incoming calls during all time periods. You can set the call queue to receive calls only during business hours, while routing calls to other destinations based on the specified time conditions.; For more information Route Queue Call Based on Time Condition.

Time Condition override

For a time-based inbound route, the system routes inbound calls based on the system time. However, users may need to force open or close business occasionally. In this case, you can grant permissions to allow specific users to override time condition for inbound calls through the route. For more information, see Override Time Condition for Inbound Calls.

Note:

If users do not manually clear time condition override, the system will automatically reset the time condition. For more information, see Automatic Reset of Time Condition.
To keep the time condition after overriding, see Disable automatic reset of time condition.