Set up an Inbound Route

To receive inbound calls from external users, you need to set up at least one inbound route.

Background information

Yeastar P-Series PBX System has a default inbound route that will route all the inbound calls to an IVR. You can delete the default inbound route, and add a new one to configure settings according to your needs.

Prerequisites

Ensure that you have set up at least one trunk for external users to call in.

Procedure

  1. Log in to PBX management portal, go to Call Control > Inbound Route, click Add.
  2. In the Name field, enter a name to help you identify it.
  3. Optional: Set an "alert info text" to add to Alert-info header in INVITE request for inbound calls.

    When receiving an inbound call, the phone will inspect "Alert-Info" header to determine which ring tone it should use for ringing.

  4. Optional: If you want to route inbound calls based on DID numbers, configure DID Pattern.

    The PBX will route inbound calls only when the callers dial the matched DID numbers.

    Note: Leave this field blank to match calls with any or no DID information.
    For more information, see Route Inbound Calls based on DID Numbers.
  5. Optional: If you want to route inbound calls based on Caller IDs, configure Caller ID Pattern.

    The PBX will route inbound calls only when the Caller IDs match the Caller ID pattern.

    Note: Leave this field blank to match calls with any or no Caller ID info.

    For more information, see Route Inbound Calls based on Caller ID.

  6. In the Trunk section, select the desired trunks from Available box to Selected box.

    The PBX will route inbound calls through this inbound route when external users call the selected trunk number.

  7. Configure the inbound route destination.
    • If you want to route inbound calls to one destination whenever the calls reach the system, perform the following operations:
      1. Keep the Time Condition unselected.
      2. Configure the Default Destination.
    • If you want to route inbound calls to different destinations based on the time, perform the following operations:
      1. Select the checkbox of Time Condition.
      2. Select an option from the drop-down list of Time-based Routing Mode.
      3. Configure the destinations based on the time.

        If an inbound call reaches the PBX during the time period, PBX will route the call to the selected destination.

      For more information of inbound call routing based on time, see the following topics:

  8. Optional: To receive faxes through this inbound route, enable Fax Detection and configure the fax destination.
    • Extension: The faxes will be sent to the selected extension.
      • For an FXS extension, you need to connect a fax machine to the relevant FXS port to receive faxes.
      • For a SIP extension, you need to register the extension on a SIP compatible fax machine.
      Note: If the selected extension is deleted, the fax destination will automatically jump to Hang up, and faxes cannot be received through this inbound route.
    • Fax to Email: The faxes will be converted to email attachments and be sent to an extension's email address.
      Note: Make sure the system email is configured correctly, or Fax to Email will fail to work.

    For more information of fax setting, see Fax Overview.

  9. Click Save and Apply.