Create a Ring Group

Number: Enter a virtual number for callers to access the group.

The default ring group number range is from 6300 to 6399.

Name: Enter a group name to help you identify it.

Ring Strategy: Select a ring method to distribute calls to members.

Ring All: Ring all available extensions simultaneously.
Ring Sequentially: Ring all available extensions sequentially.
Memory Hunt: Ring the first available extension in the list. If no answer within the ring time, progressively add the next available extension to ring, until all the available extensions in the list rang.
Custom: Ring extensions according to their individual ring delays and stop ringing after their individual ring timeouts.
Note: You can set ring delays and timeouts for each group member in the Members section.

Ring Timeout (s): Set a number of seconds that the system waits before ringing next member or routing the call to Failover Destination.

Note: This option is available only when Ring Strategy is set to Ring All, Ring Sequentially, or Memory Hunt.

Welcome Prompt: Optional. Specify a welcome prompt that will be played to callers before members answer the call.

You can select an existing prompt from the drop-down list, or click Record New / Upload to record or upload a new prompt.

Note: The existing prompts are synchronized from PBX Settings > Voice Prompt > Custom Prompt. If you record or upload a new prompt here, it will also be synchronized to the location.

Music on Hold: Optional. Specify the music that will be played to callers when the call is put on hold.

You can select an existing MoH playlist from the drop-down list, or click Create New to add a new one.

Note: The existing playlists are synchronized from PBX Settings > Voice Prompt > Music on Hold. If you create a new playlist here, it will also be synchronized to the location.

Ring Group Alert Info: Optional. Set an "alert info text" to add to Alert-info header in INVITE request for ring group calls.

When receiving a ring group call, the phone will inspect "Alert-Info" header to determine which ring tone it should use for ringing.

Members: Select the desired extensions from the Available box to the Selected box.

Note: If you set Ring Strategy to Custom, you can set ring delay and timeout for different extensions, as shown below.

Click Add.
Select extensions or extension groups from the drop-down list.
Note: Each extension or extension group can be selected in at most 5 different member rules.
Configure ring delay and timeout for group members.

Delay (s): Set the time delay in seconds (0 - 600, where 0 indicates ring immediately). The member will start ringing after the configured delay time.
Note: If you select an extension group, all extensions within the group will ring simultaneously after the ring delay.
Ring Timeout (s): Set the ring timeout in seconds (1 - 600). The member will stop ringing after the configured ring timeout. If all members time out, the call will be routed to the Failover destination.
Note: If you select an extension group, all extensions within the group will stop ringing simultaneously when the timeout is reached.

Failover Destination: Select a destination to route the call when no member answers the call within ring time.

Hang up: End the current call.
Extension: Route the call to the specified extension.
Extension Voicemail: Route the call to voicemail box of the specified extension.
Group Voicemail: Route the call to voicemail box of a queue, a ring group, or a custom group.
IVR: Route the call to the specified IVR.
Ring Group: Route the call to another ring group.
Queue: Route the call to the specified queue.
External Number: Route the call to an external number.
Play Prompt and Exit: Play a custom prompt, and then hang up the call.

Record Missed Calls: Decide whether to record missed calls from ring group.

Note:

This option is available only when both Ring Strategy and Failover Destination are set to the followings:
- Ring Strategy is set to Ring All, Memory Hunt, or Custom.
- Failover Destination is set to Extension, Queue, or Ring Group.

You can also set up email alert on missed calls from ring group for members. To achieve this, enable this option, then turn on email notifications on missed calls for members. For more information, see Set up Email Notifications for Missed Calls.

Time Condition: Decide whether to route the calls received in non-business hours to different destination based on the time in a specific time zone.


Setting	Description
Time Zone	Select a desired time zone. The business hours and holidays settings of the selected time zone (Path: Call Control > Business Hours and Holidays) will be applied to the ring group. Note: The ring group always receive calls in the business hours.
Outside Business Hours Destination	Select the destination for calls received during the time periods that are not defined as business hours or holidays in the selected time zone.
Holidays Destination	Select the destination for calls received during holidays defined in the selected time zone.
Ignore the Holiday Destination	If you want to route incoming calls based on the business hours and non-working hours during holidays, select the checkbox of Ignore the Holiday Destination. Incoming calls during holiday will be distributed to other destinations according to your office hour setting.
Play Holiday Prompt During Holidays	To play a prompt to callers before routing the inbound calls to the holiday destination, select the checkbox of Play Holiday Prompt During Holidays. Note: Make sure that you have set a prompt for the holiday (Path: Call Control > Business Hours and Holidays > Holidays > Type > Prompt). Otherwise, the inbound calls will be directly routed to the holiday destination without playing a prompt.

Create a Ring Group

Procedure

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