Set up Parking Timeout Destination

By default, if a parked call is not retrieved after 60 seconds, the call will be transferred back to the originator. You can set up the parking timeout and timeout destination. This topic describes how to set up parking timeout and timeout destination for an unretrieved call.

Procedure

  1. Log in to PBX management portal, go to Call Features > Feature Code > Call Parking.
  2. In the Parking Timeout (s) field, enter the number of seconds for the parked call.
  3. In the Timeout Destination drop-down list, select a destination to receive the unretrieved call.

    A parked call will be routed to the designated destination when the call parking times out.

    • Call Parking Initiator: Route the call to the user who parks this call.
    • Extension: Route the call to the designated extension number.
    • Extension Voicemail: Route the call to the designated extension's voicemail.
    • Group Voicemail: Route the call to the voicemail box of a queue, a ring group, or a custom group.
    • External Number: Route the call to the designated external number.
      Note: Set the Prefix according to your outbound route so that PBX can successfully route incoming calls to external number.
      • If the Strip of outbound route is not set, you don't have to set the Prefix.
      • If the Strip of outbound route is set, you need to set the Prefix according to the Patterns of outbound route.
  4. Click Save and Apply.