Set up Call Transfer

This topic describes how to set up call transfer.

Set up attended transfer

  1. Log in to PBX web portal, go to Call Features > Feature code > Call Transfer.
  2. Select the checkbox of Attended Transfer to enable the attended transfer feature.

    If unselected, the extension users can not perform attended transfer by dialing the feature code.

  3. Enter a code number according to your needs.
  4. In the Digit Timeout(s) drop-down list, select a timeout for entering transfer recipient's number after you hear a dial tone.
  5. In the Attended Transfer Timeout(s) field, enter a number of seconds for transfer recipient to take the transferring call.
  6. Click Save and Apply.

Set up blind transfer

  1. Log in to PBX web portal, go to Call Features > Feature code > Call Transfer.
  2. Select the checkbox of Blind Transfer to enable the blind transfer feature.

    If unselected, the extension users can not perform blind transfer by dialing the feature code.

  3. Enter a code number according to your needs.
  4. In the Digit Timeout(s) drop-down list, select a timeout for entering transfer recipient's number after you hear a dial tone.
  5. In the Rebound Missed Transferred Calls (Applicable to Both blind/Semi-attended Transfer) option, set whether to transfer the call back to the transferor when the transfer recipient doesn't answer the call.
  6. Click Save and Apply.