Facebook Messenger Integration Guide

By integrating Facebook and Yeastar P-Series Software Edition, agents in your business can receive and reply to Facebook Page messages directly on Linkus UC Clients, without having to log in to Facebook Messenger.

Requirements

Platform Requirement
Yeastar PBX
  • Firmware: Version 83.16.0.25 or later
  • Plan: Enterprise Plan (EP) or Ultimate Plan (UP)
  • FQDN: PBX can be accessed via Yeastar FQDN.
    Note: Due to the limitation of the third-party platform, the FQDN domain name must NOT contain underscore character(s), otherwise the messaging channel will encounter authentication failure, or will fail to receive messages.

    For more information about the configuration, see Configure Network for Remote Access by a Yeastar FQDN.

Facebook
  • Product: Messenger Platform

Limitations

Learn about the limitations of Facebook messaging channel.

Item Description
Message type Supports text messages and multimedia messages, where the multimedia message types are determined by Facebook. For more information, see Facebook supported media types.
Important: When sending multimedia messages (such as images), Facebook downloads the file from a link provided by the PBX. Therefore, if you have set Allowed Country/Region IP Access Protection rule, make sure that you have allowed the IP access from the country where the Facebook server is located, otherwise the file transmission would fail.
Messaging mechanism Supports to receive and reply to Inbound messages, but agents can NOT initiate a messaging session with a Facebook user.
Message sending rate Supports to send up to 40 messages per second.
File size Supports to send a file with a maximum size of 25 MB.
File retention period Files can be retained for 24 hours.

Integration workflow

Set up a Facebook channel

Set up a Facebook channel by creating and configuring a Meta app to integrate a Facebook Page.

Submit your app for review

Test message delivery between Facebook Page and Yeastar P-Series PBX System. Then submit your app for Meta review and set the app to Live mode.