Check and Manage External Chat Logs

External chat logs are comprehensive records of sessions and messages coming from various messaging channels. This topic describes how to check the external chat logs (including session information, session operation records, and detailed chat histories) and how to delete the session or chat histories on Yeastar P-Series Software Edition.

Requirements

The firmware version of Yeastar P-Series Software Edition is 83.13.0.25 or later.

Procedure

  1. Log in to PBX web portal, go to Reports and Recordings > External Chat Logs.
  2. Optional: Set criteria (time, channel type, or other objects) to filter the desired records.

    The relevant records of external chat sessions are displayed on the page.

  3. Check and manage the records according to your need.
    Operation Instruction
    External Chat Session
    Check operation records of an external chat session
    1. Click beside the desired session.

      A window pops up, displaying the operation records of the session in a timeline view.
      Note: Only the following operations will be recorded:
      • Create a session
      • Transfer a session
      • Pick up a session from a message queue
      • Close a session
    Delete external chat session(s)
    • To delete a session, do as follows:

      1. Click beside the session that you want to delete.
      2. In the pop-up window, click OK.
    • To delete multiple sessions, do as follows:

      1. Select the desired sessions, then click Delete.
      2. In the pop-up window, click OK.
    External Chat History
    Check the detailed chat histories of a session
    1. Click beside the desired session.

      The detailed messages in the session are displayed.
    Delete chat histories of a session
    Note: Messages sent by the PBX system can NOT be deleted.
    1. Click beside the desired session.

      The detailed messages in the session are displayed.

    2. To delete a single message, do as follows:

      1. Click beside the desired message.
      2. In the pop-up window, click OK.
    3. To delete multiple messages, do as follows:

      1. Select the desired messages, then click Delete.
      2. In the pop-up window, click OK.