Yeastar P-Series Cloud Edition 84.16.0.25
New features
- Omnichannel Messaging
- Added support for the social media messaging integration with Facebook and Live Chat.
Improvements and bug fixes
- Extension
-
- Added a configuration item Voicemail
Language (Path: ), which allows you to set the system prompt
language used by individual extension's voicemail.
For more information, see Set up Extension Voicemail.
- Added a configuration item Allow Selecting Outbound
Caller ID (Path: ).
If enabled, extension users can select a specific outbound caller ID (DOD) along with its corresponding trunk to make an outbound call.
For more information, see Allow Users to Select Outbound Caller ID (DOD) to Call.
- Fixed the call forwarding issue: An extension was set to always forward external calls to a ring group and follow the global MoH setting for call forwarding, but the ringing tone was not played to callers as expected.
- Added a configuration item Voicemail
Language (Path: ), which allows you to set the system prompt
language used by individual extension's voicemail.
- Trunk
- Added a status indicator for register trunk to help you identify the authentication failure.
- Feature Code
- Added support for Call Force Drop (Path: ), which allows the authorized users to force drop an extension's current call.
- Ring Group
- Added support for Custom ring strategy, which allows you to set up individual ring delays and timeouts for each member.
- Voice Prompt
-
- Added a configuration item Play Call Waiting
Prompt (Path: ). If enabled, callers will hear a prompt when
they are waiting to be connected to an extension user that is on
a call.
For more information, see Voice Prompt Overview.
- Fixed the Music on Hold issue: The play order of the local audio MoH playlist was set to play randomly, but the setting didn't take effect.
- Added a configuration item Play Call Waiting
Prompt (Path: ). If enabled, callers will hear a prompt when
they are waiting to be connected to an extension user that is on
a call.
- API
-
- Optimized API interfaces for the following features.
Feature Details Added Blocked Numbers With the new API interfaces of Blocked Numbers feature, the followings can be implemented: - Query the basic information of all call blocklists or specific call blocklists.
- Get the detailed information of one or more call blocklists.
- Add, edit, or delete a call blocklist.
Added Allowed Numbers With the new API interfaces of Allowed Numbers feature, the followings can be implemented: - Query the basic information of all call allowlists or specific call allowlists.
- Get the detailed information of one or more call allowlists.
- Add, edit, or delete a call allowlist.
Optimized Extension Optimized the extension/get
,extension/query
,extension/create
, andextension/update
interfaces: Added response parametervm_lang
, which indicates the system prompt language used by extension's voicemail.Optimized Trunk Optimized the
trunk/list
andtrunk/search
interfaces: If register trunk encounters authentication failure, the status code will return45
. - Fixed the access token issue: When using the
del_token
interface to revoke access tokens, the access tokens became invalid but were not released, resulting in reaching the maximum number of access tokens. - Fixed the
(30011) Call Status Changed
interface issue: When receiving an inbound call, the callee number was not displayed if it contained special character+
.
- Optimized API interfaces for the following features.
- System
-
- Added support for Persian interface language.
- Fixed the CPU overload issue: PBX frequently experienced high CPU usage.
- Fixed the memory overload issue: When using the
recording/list
interface to query the call recording list without specifying how many records to display, the PBX experienced high memory usage due to too many records.
- Linkus Web Client
-
- Added support for Persian interface language.
- Added support for centrally dealing with customer queries from Live Chat and Facebook.
- Added support for changing outbound caller ID
before making an outbound call.
Extension users can choose to use a global outbound caller ID for all outbound calls, use a different outbound caller ID for each outbound call, or follow system settings.
Note: To achieve this, you need to associate outbound caller ID with extensions and assign them the Allow Selecting Outbound Caller ID permission (Path: ).For more information, see Select Outbound Caller ID (DOD) to Call.
- Added support for real-time monitoring and control over
extension users' calls from Extensions
panel.
Extension users can instantly see who's ringing or on a call, view caller names and IDs, and manage calls with just a few clicks.
Note: To achieve this, you need to grant permissions to the desired extension user on .For more information, see View and Manage Colleague Extension's Calls.
- Added a compact view for the Extension panel to provide a streamlined experience for ease of viewing and managing extensions.
- Added a configuration item Voicemail
Language (Path: ), which allows extension users to set the system
prompt language used by his or her extension's voicemail.
For more information, see Customize Your Voicemail Settings.
- Optimized user experience in call transfer: Music on Hold (MoH) will play immediately when extension users select a transfer type.
- Fixed the Personal Contacts issue: If a personal contact's phone number contained spaces, the contact couldn't be imported into Linkus Web Client.
- Fixed the Function Keys issue: When configuring to display more than 10 rows, the setting didn't take effect.
- 'Yeastar Linkus for Google' Chrome extension
-
- Added support for changing outbound caller ID before making an
outbound call.
Extension users can choose to use a global outbound caller ID for all outbound calls, use a different outbound caller ID for each outbound call, or follow system settings.
Note: To achieve this, you need to associate outbound caller ID with extensions and assign them the Allow Selecting Outbound Caller ID permission (Path: ), and extension users need to upgrade their Chrome extensions to version 4.9.0. - Added a status icon (Ringing) next to extension user's profile image. When an incoming call is ringing on an extension, the status icon will be displayed.
- Optimized user experience in call transfer: Music on Hold (MoH) will play immediately when extension users select a transfer type.
- Added support for changing outbound caller ID before making an
outbound call.
- Contacts
- Fixed the Company Contacts issue: After importing company contacts into the system, contacts' Business Fax numbers were overwritten by Mobile 2 number.
- Auto Provisioning
-
Fixed the auto provisioning issue: A Snom IP phone was not successfully auto provisioned via RPS, even though the RPS Request Success event was triggered.
- Hot Desking
- Fixed the hot desking issue: System administrator had configured language preference for a hot desking phone, but the setting didn't take effect and the phone displayed in the language that was configured for the extension that logged in to the phone.
- Call Parking
- Fixed the call parking issue: If the extension number range for call parking was set to 1 digit, the parked calls couldn't be retrieved.
- Queue
- Fixed the SLA notification issue: When a queue's SLA alarm threshold was reached, notification emails were sent not only to the queue manager but also to specific queue agents.
- Omnichannel Messaging
- Fixed the VoiceMeUp SMS channel issue: Failed to implement SMS messaging integration with VoiceMeUp.
- Security
- Fixed the allowed country codes issue: After editing the international dialing code, the configuration couldn't be saved.
- Call Reports
-
- Fixed the issue of 'Queue Performance' report: An inbound queue call was picked up by an extension user that was not agent in the queue, but the call was not counted as a missed call.
- Fixed the issue of 'Satisfaction Survey' report: If an agent's caller ID was changed after finishing a queue call, the satisfaction survey report for the call queue couldn't be retrieved.