Yeastar P-Series Cloud Edition 84.18.0.102

Release date: March 26, 2025

New features

CRM / Helpdesk Integration Template
  • Added support for integrating Yeastar P-Series Cloud Edition with a CRM / Helpdesk system via custom integration template.

    If your desired CRM / Helpdesk is not in the list of ready-made integrations provided by Yeastar, you can implement a custom integration by creating a CRM / Helpdesk integration template to integrate Yeastar P-Series Cloud Edition with a CRM / Helpdesk system that supports REST API.

    For more information, see Custom CRM Integration Guide and Custom Helpdesk Integration Guide.

  • Added support for Template Management feature (Path: Integrations > CRM/Helpdesk > Template Management), which supports the followings:
    • View the template settings, check for updates and update the default templates for pre-built integration solutions.
      Note: The updates will take effect directly without the need to disconnect the existing integration.

    • Manage custom integration templates that you have added or uploaded.
LDAP Server Integration
Added support for the integration with a third-party LDAP server, which allows for automatically triggering contact lookup in your LDAP server when an inbound call reaches your PBX and displaying caller's name if a match is found. In addition, contact synchronization with phonebook(s) enables convenient outbound calling from Linkus UC Clients and intelligent inbound call routing based on phonebook(s) matches.
For more information, see LDAP Server Integration Guide.
Call Note
Call Note feature allows extension users to add disposition tags and remarks to calls, capturing essential information or decisions made during the conversations, which helps users to keep track of calls, making it convenient for future reference and sharing.
For more information, see Allow Users to Add Notes to Calls.

Improvements and bug fixes

Extension
  • Optimized extension presence settings: Added an option Accept calls from Ring Group (Path: Extension and Trunk > Extension > Presence > Options), which allows you to set whether extension users can receive ring group calls under the specific presence.
  • Optimize extension security settings: Added an option User must change password periodically, which allows you to force extension users to change their passwords periodically, thereby improving account security.
    Note: This setting is only accessible for super administrator.
    For more information, see Set up Periodic Password Changes for an Extension.

  • Optimized the extension permission settings: The entry of Permission Configuration settings is moved from the Linkus Clients tab to the User Tab; this feature allows you to add or remove extension groups for an extension, and manage the extension's user type and permissions in the assigned extension group.

Trunk
Added an option Forward the 180 (SDP) Message Following the Peer's Format (Path: Extension and Trunk > Trunk > Advanced > VoIP Settings). If enabled, PBX will forward a 180 message if the 180 message received from the other party includes SDP.
User Role
Added support for specifying whether authorized users can see and manage Linkus Client related settings of extensions.

Auto Provisioning
  • Added support for auto provisioning the following Yealink phones:
    Vendor Phone Model
    Yealink

    • T20P, T22P, T26P, T28P

    • T32G, T38G
  • Optimized NEC phone auto provisioning: Added support for provisioning BLF keys on a provisioned NEC phone.
  • Optimized DECT phone auto provisioning: Added a handset mode IPUI Mode, which allows you to register DECT handsets via IPUI codes.

  • Optimized the random phone password generation feature: Added support for generating random passwords for user accounts and var accounts on auto provisioned phones, in addition to the admin account password.
  • Fixed the auto provisioning issue: Failed to add an Yealink phone via RPS method.
Messaging Channel
Optimized the SMS messaging channel: Added compatibility with Alphanumeric Sender ID, which allows you to set a custom and recognizable alphanumeric string (e.g. brand or company name) as the sender ID instead of a phone number.

Voice Prompt
Optimized the prompts for the following features.
Feature Description
Ring Group
  • Added a setting field Join Announcement, which allows you to set a prompt to be played to callers (played only once).
  • Added an option Play full Join Announcement to the caller before ringing extensions, which allows you set whether to play full join announcement to callers before ringing members.
  • Renamed the prompt setting field Welcome Prompt to Ringback Tone, the prompt set in this field will be played to callers after the join announcement (played in a loop).
Call Queue
  • Added an option Play full Join Announcement to the caller before ringing extensions, which allows you set whether to play full join announcement to callers before ringing agents.
  • Added support for Ringback Tone setting, which allows you to set a prompt to be played to callers in a loop before agents answer the call.
    Note: The Ringback Tone will be played after the Join Announcement.
SIP Setting
Added an option P Asserted Identity (Path: PBX Settings > SIP Settings > Advanced > Other Options). If enabled, a P Asserted Identity field will be carried in the SIP header for calls that are transferred or forwarded to convey the identity of the call initiator.
Note: This setting is only available for internal calls.
Storage
Added auto-cleanup settings for external chat files: You can set up the maximum storage or preservation days of external chat files (Path: System > Storage > Auto Cleanup > External Chat Data Auto Cleanup > Chat Files).
Microsoft 365 Integration
Optimized Microsoft Teams User Presence Synchronization feature.

  • Added support for setting the status synchronization direction between extensions and Microsoft Teams.
    Before this version After this version
    Supports one-way synchronization of Team user's presence to the PBX extension. Supports the following synchronization directions:
    • Sync Presence Status from Team Users to Extension (one-way)
    • Sync Presence Status from Extension to Teams User (one-way)
    • Sync Presence Status Between Extension and Teams User (bidirectional)

    For more information about the configuration, see Enable Microsoft Teams User Presence Synchronization.

  • Added support for setting the status synchronization for the following team user presence.
    • In a Call
    • In a Meeting
    • Presenting
CRM / Helpdesk Integration
Optimized the following CRM / Helpdesk integration features:
Feature Description
User Association Added support for associating one CRM/Helpdesk user account with multiple PBX extensions.
Note: The integration with Zoho CRM via PhoneBridge only supports one-to-one association.
Contact Synchronization
  • In addition to synchronizing contacts upon inbound calls with CRM / Helpdesk contacts, outbound calls to the contacts will also trigger contact lookup and synchronization.
  • Added an option Always Query CRM / Always Query Helpdesk. If enabled, the PBX will query CRM / Helpdesk in real-time for contact information, and support real-time dial search for CRM / Helpdesk contacts in the Linkus clients.
Contact Creation Added a new creation method Manually, which allows the associated extension users to manually add an unknown number to CRM / Helpdesk contacts from the call window during a call.
Call Popup
  • The entry of the feature settings has been moved from Integrations > CRM/Helpdesk to Extension and Trunk > Extension > Linkus Clients, allowing to configure the call popup feature for an extension user's Linkus Desktop Client and Web Client individually.
  • Added a new popup method Manually, which allows the associated extension users to manually open the Contact URL by clicking on the contact label on the call window during a call with a CRM / Helpdesk contact.
Call Journal
  • Added support for customizing the subject and description of the call logs.
  • Added support for call recording playback in the following CRM/Helpdesk system:
    • Hubspot CRM
    • Bitrix24 CRM
    • Zendesk
Automatic Ticket Creation
  • Added support for customizing the subject and description of the tickets
  • Optimized the automatic ticket creation for Zoho Desk Integration: Added support for creating a new ticket Before the call.
API
Optimized APIs for the following features.
Feature Details
API endpoint
Added Call Note With the new API interfaces of Call Note feature, the followings can be implemented:
  • Get the call notes of a specific call.
  • Update the call notes of a specific call.
Added Storage With the new API interfaces of Storage feature, the followings can be implemented:
  • Query the storage device list.
Added Backup With the new API interfaces of Backup feature, the followings can be implemented:
  • Query the backup file list.
  • Search specific backup files.
  • Query the information of one or more backup files.
  • Add or delete a backup file.
Optimized Extension Optimized the extension/get, extension/query, extension/create, and extension/update interfaces: Added a parameter enb_accept_call_from_rg in presence_list, which decides whether the extension will accept incoming calls from ring group under specific presence.
Optimized Trunk Optimized the trunk/get, trunk/query, trunk/create, and trunk/update interfaces: Added a parameter transparent_trans_180_msg, which decides whether the trunk will forward the 180 message following the peer's SDP presence in 180 message.
API event
Added (30028) Call Note Status Changed Indicate that there is a call note added or modified during a call, and return the information of the call and call note.
Added (30029) Agent Status Changed Indicate that the agent status is changed, and return the change information.
For more information, see API Interfaces & Events Summary.
External Chat Logs
Added support for directly viewing the files and pictures sent or received in a conversation from the message records (Path: Reports and Recordings > External Chat Logs > Message Record).
Linkus Web Client
  • Added Call Notes feature, which allows extension users to take notes directly during calls, and to review or edit notes in call logs after calls, helping them to capture important details for future reference.
    Note: This feature is supported only when system administrator has enabled Call Notes feature.
  • Added support for managing extension user's agent status in a specific call queue.
  • Added an option Accept calls from Ring Group (Path: Preferences > Presence > Options), which allows extension users to set whether to receive ring group calls under the specific presence.
  • Optimized Microsoft Teams User Presence Synchronization feature (Path: Preferences > Features), which allows extension users to determine the status synchronization direction between their extensions and Microsoft Teams:
    Note: This feature is available only when system administrator has integrated the PBX server with Microsoft 365 and enabled Microsoft Teams Presence Synchronization for the extension.
    Setting Description
    Sync Presence Status from Team Users to Extension One-way synchronization of Teams users' presence to PBX extensions.
    Sync Presence Status from Extension to Teams User One-way synchronization of PBX extensions presence to Teams users' presence.
    Sync Presence Status Between Extension and Teams User Bidirectional synchronization between Microsoft Teams users' presence and PBX extensions.
  • Optimized Call Popup feature (Path: Preferences > Features > Call Popup): Added options Open Contact URL Using System-Integrated CRM and Open Contact URL Using System-Integrated Helpdesk, which supports to automatically or manually open the contact URL:
    Note: This settings are available only when system administrator has integrated the PBX server with a CRM or Helpdesk system.
    • Automatically (Only for Incoming Calls): When extension users receive an incoming call from a CRM/Helpdesk contact, a browser webpage will automatically pops up to display the contact's details.
    • Manually: Extension users can manually open a contact URL in the call window to view contact details during inbound or outbound calls with CRM/Helpdesk contacts.

  • Optimized contacts searching:
    • Added support for real-time searching of contacts within CRM/Helpdesk systems, and support fuzzy matching.
      Note: This feature is available only when system administrator has integrated the PBX server with a CRM/Helpdesk system.
    • Added support for displaying the Phonebook source in contact search results.

  • Optimized login security:
    • When using email as the Two-Factor Authentication method to log in, the email address displayed on the login page will be partially masked.
    • If system administrator has enabled User must change password periodically for an extension, the extension user will be required to periodically change the password to continue using Linkus, ensuring account security.
  • Fixed the video conference issue: Failed to invite participants to join a scheduled meeting.
  • Fixed the Wallboard issue: The time displayed in the wallboard was in the wrong time zone.
  • Fixed the headset issue: A call was transferred to a user by attended-transfer method, after the user answered the call with an integrated Jabra headset, there was a beep tone played every 10 seconds during the call.
Call issue
Fixed the following call issue:
  • After answering an inbound call, the extension user failed to hang up the call.
  • When an extension used TLS transport and had SRTP enabled, there was noise at the beginning of a call when the extension user answered incoming calls.
  • After a call sent out via an E1 trunk failed, there were two CDR records generated for the call.