Yeastar P-Series Cloud Edition 84.6.0.24

Release date: January 12, 2022

New features

Queue Callback
With Queue Callback feature, customers can request a callback and hang up the call directly, without having to wait on line for a long time. Once there is an agent available, he/she will call back to the customer, thus greatly improving customer satisfaction.
You can set up the callback request triggered by caller input, or auto-triggered when timeout. Also, you can customize queue notification to send an email to queue manager when a callback request is made or when a callback is failed.
Note: Accordingly, two types of call reports are added, namely the Queue Callback Summary and Queue Callback Activity, to help the queue manager track and estimate queue performance.
For more information, see Allow Users to Request a Callback in a Queue.
Linkus Web Client Function Key
You can set up function keys on PBX web portal or Linkus Web Client. In the former versions, the function keys can only be applied to auto-provisioned IP phones. In the new version, the function keys can also be applied to Yeastar Linkus Web Client and 'Yeastar Linkus for Google' Chrome extension.
Note: The Yeastar Linkus Web Client and 'Yeastar Linkus for Google' Chrome extension can support up to 120 function keys.
Tip: Click on Linkus Web Client or Linkus Chrome extension to open the Function Key panel.

Salesforce CRM Integration
With Salesforce CRM Integration feature, you can quickly integrate Salesforce CRM with the company's PBX system through simple operations, and achieve the following functions:
  • Call popup
  • Click to Call
  • Contact Synchronization
  • Automatic Contact Creation
  • Call Journal
For more information, see Salesforce CRM Integration Guide.
AutoCLIP Route
AutoCLIP can redirect incoming call to original extension. The Yeastar P-Series Cloud Edition can automatically store information about outgoing calls to the AutoCLIP routing table. When customer calls back, the call will be routed directly to the original extension that made the outgoing call to the customer before.
For more information, see AutoCLIP Route Overview.
LDAP Server
LDAP Server provides centralized phonebook management on Yeastar P-Series Cloud Edition. You can store your contacts on PBX, and connect to IP phone via LDAP protocol. In this way, you can search key words from your IP phone, and remotely search the contacts on the PBX in real-time.
For more information, see LDAP Server Overview.
Blocked Numbers & Allowed Numbers
Block Numbers & Allowed Numbers feature can easily help you get rid of unwanted calls.
  • Blocked Number is used to block incoming and/or outgoing calls. If you add a phone number of incoming call into the blocked number list, you will not receive the call from this number any longer. Likewise, if you add a phone number of outgoing call in the blocked number list, you can not call the number any longer.
  • Allowed Number is used to filter specific numbers from the Blocked Number list, which can prevent trusted numbers from being blocked.
    Note: The Allowed Number has higher priority than the Blocked Number; Adding numbers in Allowed Number doesn't mean that PBX only allow these numbers to call in or be called out.
Call Accounting
You can set up call rate on Reports and Recordings > Call Reports > Rate. This feature allows you to monitor the billing statistics for different calls based on long distance or local for individual or departments within the company, which can help you estimate and control the budget.
Note: Accordingly, two types of call reports are added, namely the Extension Call Accounting and Extension Call Accounting Details, to get dedicated call accounting reports for each phone call, extension, extension group, etc.
For more information about configuration, see Add a Call Rate Rule.
Linkus Chrome extension 'Yeastar Linkus for Google'

Improvement and bug fixes

Web Interface
Optimized the user experience of web interface.
Auto Provisioning
  • Added support for the following IP phones:
    Table 1.
    Vendor Phone model
    Yealink SIP-CP935W
  • Fixed the auto provisioning issue: Configure function keys for IP phones on PBX via auto provisioning, but the function keys didn't take effect.
Contact
Improved Caller ID matching rule. The following example shows the difference between the old matching rule and new matching rule.
Assume that the number match is set to 7 digits, and the caller ID has X digits.
Table 2.
Caller ID length Old matching rule New matching rule
X ＜ 4 Do not match any incoming Caller ID. Do not match any incoming Caller ID.
4 ≤ X ≤ 7 Fuzzy match the last X digits of the incoming Caller ID with existing numbers. Exactly match the last X digits of the incoming Caller ID with existing numbers.
X ＞ 7 Fuzzy match the last 7 digits of the incoming Caller ID with existing numbers. Fuzzy match the last 7 digits of the incoming Caller ID with existing numbers.
Queue
  • Improved the statistics accuracy of the agent operations in the queue panel, including PickUp, Redirect, Transfer, and Hangup operations.
  • Fixed the queue call statistics error: The number of answered calls shown in the queue on the 1st of each month was the sum of the day and the previous day.
  • Fixed the issue that the agent login status and the number of logged in agents couldn't be updated and synchronized automatically.
SIP Header
  • Improved Diversion application scenarios: When the diversion header is not None, the diversion header field is carried only for the following scenarios:
    • The destination of the extension Call Forwarding is set to External Number.
    • When an extension picks up the call and blind transfers the call to an external number.
  • Fixed the issue that seized a SIP trunk via BLF key to make a call, the SIP header didn't take effect.
Date and Time
Added time zone of Slovenia Republic.
Service Port
Fixed service port quick access failure issue: Clicked on the edit icon of SSH Port but failed to jump to the SSH configuration page.