Force Drop an Extension's Call

This topic describes how an authorized user can force drop an extension's current call by dialing a feature code.

Prerequisites

The user to force drop calls has been assigned the Call Force Drop permission.

Procedure

  • The authorized user dials {feature_code} + {extension_number} to force drop an extension's current call.

    For example, dial *541000 to force drop the current call of extension 1000.

  • The authorized user dials {feature_code} to force drop the monitored extension's current call.

    For example, while monitoring the current call of extension 1000, dial *54 to force drop the call.

Result

  • The authorized user who forces drop the call hears a prompt "Call force drop succeeded", then the call hangs up.
  • The extension user whose call is forcibly disconnected hears a prompt "This call was forcibly dropped", then the call hangs up.
  • The other party on the call is hung up directly.