Voice Prompt Overview

This topic describes the definition, types, and preference settings of voice prompt on Yeastar P-Series PBX System.

What is a voice prompt

A voice prompt is a recorded audio message that is played to callers. The voice prompt can be a request that requires callers to input data through DTMF, or an intermediary that provides instructions and directions to help callers obtain information.

Voice prompt types

Yeastar P-Series PBX System supports 3 types of voice prompt:

  • System Prompt: System prompt is Yeastar-provided prompt to provide instructions for callers. For example, if a password is required for a meeting, users will be prompted to enter password before they successfully join the meeting.

    You can use pre-defined system prompt, or change system prompt by downloading online prompts or uploading custom system prompts.

    For more information, see Change System Prompt and Customize System Prompt.

  • Custom Prompt: Custom prompt can be company-specific prompt, which is used in specific call scenario. For example, when a call is forwarded to another destination, the caller will be prompted that the call is forwarded.

    You can record new prompt on your phone, or upload pre-recorded prompt to the PBX.

    For more information, see Record a Custom Prompt and Upload a Custom Prompt.

  • Music on Hold: Music on Hold (MoH) is the business practice of playing recorded music to fill the silence that would be heard by callers who have been placed on hold.

    You can use pre-defined music on hold, or create a playlist and upload audio files to the PBX.

    For more information, see Set up a Custom MoH Playlist.

Voice prompt preference settings

Navigation path: PBX Settings > Voice Prompt > Prompt Preferences.

Table 1.
Setting Description
Music on Hold The playlist to be played when a call is on hold.
Note: The available playlists are synchronized with playlists in Music on Hold.
Music on Hold for Call Forwarding The music to be played when the caller is put on hold during call forwarding.
  • Music on Hold: Play Music on Hold to the caller.
  • Ringing Tone: Play ringing tone to the caller.
Invalid Phone Number Prompt The prompt to be played when a callee number is invalid.
Note: The available prompts are synchronized with Custom Prompt.
Busy Line Prompt The prompt to be played when a trunk is in use.
Note: The available prompts are synchronized with Custom Prompt.
Call Failure Prompt The prompt to be played when a call is failed to be sent out.
Note: The available prompts are synchronized with Custom Prompt.
Event Notification Prompt The prompt to be played when PBX places a call to notify callee that a specific event occurs.
Note: The available prompts are synchronized with Custom Prompt.
Play Call Forwarding Prompt Whether to inform the user that the current call will be forwarded.