Feature Code Reference

This topic describes the list of default feature codes.

Recording

Name Default Code Usage
Pause/Resume Recording *1

Press *1 during a call to pause recording;

Press *1 again to resume recording.

Voicemail

Name Default code Usage
Check Voicemail/Subscribe Voicemail Status *2
  • To check the voicemail of extension 1000, dial *21000.
  • To check the group voicemail of queue 6400, dial *26400.
Leave a Voicemail for Extension/Group Voicemail *12
  • To leave a voicemail message for extension 1000, dial *121000.
  • To leave a voicemail message for queue 6400, dial *126400.

Call Transfer

Name Default code Usage
Attended Transfer *3 Press *31000 to attended transfer a call to extension 1000.
Blind Transfer *03 Press *031000 to blind transfer a call to extension 1000.

Call Pickup

Name Default code Usage
Group Call Pickup *4 Dial *4 to pick up the ringing call for a group member.
Extension Pickup *04 Dial *041000 to pick up the ringing call for extension 1000.

Call Parking

Name Default code Usage
Call Parking *5 Dial *5 during a call to park a call.
Directed Call Parking *05 Dial *056000 during a call to park a call to parking number 6000.

Intercom

Name Default code Usage
Intercom *6

Dial *61001 to place an intercom call to extension 1001.

Queue

Name Default code Usage
Log in/Log out *7 A dynamic agent dials *76400 to log in to or log out of queue 6400.
Pause/Unpause *07 A dynamic agent dials *076400 to pause or unpause calls from queue 6400.

Speed Dial

Name Default code Usage
Speed Dial Prefix *89

Specify a number to speed dial code 1, dial *891 to dial the specified number.

Presence Status

Name Default code Usage
Available *91 Dial *91 to switch one's own presence status to Available.
Away *92 Dial *92 to switch one's own presence status to Away.
Do Not Disturb *93 Dial *93 to switch one's own presence status to Do Not Disturb.
Lunch Break *94 Dial *94 to switch one's own presence status to Lunch Break.
Business Trip *95 Dial *95 to switch one's own presence status to Business Trip.
Off Work *96 Dial *96 to switch one's own presence status to Off Work.

Switch Business Hours Status

Name Default code Usage
Switch Business Hours Status *99 Dial *99 to switch the system in or outside business hours.