Feature Code Reference

This topic describes the list of default feature codes.

Recording

Name Default Code Usage
Switch Extension's Recording Status *1
  • An extension user with Pause/Resume recording operation permission dials *1 to pause or resume recording during a call that is specified to be recorded.
  • An extension user with Start/Pause/Resume recording operation permission dials *1 to start, pause, or resume recording during any calls (except conference calls), be the calls specified to be recorded or not.

Voicemail

Name Default code Usage
Check Voicemail/Subscribe Voicemail Status *2
  • To check the voicemail of extension 1000, dial *21000.
  • To check the group voicemail of queue 6400, dial *26400.
Leave a Voicemail for Extension/Group Voicemail *12
  • To leave a voicemail message for extension 1000, dial *121000.
  • To leave a voicemail message for queue 6400, dial *126400.

Call Transfer

Name Default code Usage
Attended Transfer *3 Press *31000 to attended transfer a call to extension 1000.
Blind Transfer *03 Press *031000 to blind transfer a call to extension 1000.

Call Forwarding

Name Default code Usage
Enable "Forward All Calls" *31
  • Dial *31 to forward all calls to one's own voicemail.
  • Dial *311000 to forward all calls to extension 1000.
Disable "Forward All Calls" *031
  • Dial *031 to disable the automatic call forwarding of all calls.
Enable "Forward When Busy" *32
  • Dial *32 to forward calls to one's own voicemail when busy.
  • Dial *321000 to forward calls to extension 1000 when busy.
Disable "Forward When Busy" *032
  • Dial *032 to disable the automatic call forwarding when busy.
Enable "Forward No Answer" *33
  • Dial *33 to forward the no-answered calls to one's own voicemail.
  • Dial *331000 to forward the no-answered calls to extension 1000.
Disable "Forward No Answer" *033
  • Dial *033 to disable the automatic call forwarding of no-answered calls.

Call Pickup

Name Default code Usage
Group Call Pickup *4 Dial *4 to pick up the ringing call for a group member.
Extension Pickup *04 Dial *041000 to pick up the ringing call for extension 1000.

Call Parking

Name Default code Usage
Call Parking *5 Dial *5 during a call to park a call.
Directed Call Parking *05 Dial *056000 during a call to park a call to parking number 6000.

Intercom

Name Default code Usage
Intercom *6

Dial *61001 to place an intercom call to extension 1001.

Queue

Name Default code Usage
Log in/Log out *7 A dynamic agent dials *76400 to log in to or log out of queue 6400.
Pause/Unpause *07 A dynamic agent dials *076400 to pause or unpause calls from queue 6400.

Call Monitoring

Name Default code Usage
Listen *51

An authorized user dials *511001 to listen to the call of extension 1001 in real time.

The authorized user can NOT talk with both parties.

Whisper *52 An authorized user dials *521001 to listen to the call of extension 1001 in real time.

The authorized user can talk with extension 1001 without being heard by the other party.

Barge-in *53 An authorized user dials *531001 to listen to the call of extension 1001 in real time.

The authorized user can talk with both parties.

Speed Dial

Name Default code Usage
Speed Dial Prefix *89

Specify a number to speed dial code 1, dial *891 to dial the specified number.

Presence Status

Name Default code Usage
Available *91 Dial *91 to switch one's own presence status to Available.
Away *92 Dial *92 to switch one's own presence status to Away.
Do Not Disturb *93 Dial *93 to switch one's own presence status to Do Not Disturb.
Lunch Break *94 Dial *94 to switch one's own presence status to Lunch Break.
Business Trip *95 Dial *95 to switch one's own presence status to Business Trip.
Off Work *96 Dial *96 to switch one's own presence status to Off Work.

Switch Business Hours and Holidays Status

Name Default code Usage
Keep the Business Hours Status or the Time Condition after Switching / If enabled, keep the status after users switched the PBX's Business Hours status or dialed a feature code to switch the time condition of an inbound route.
Switch Global Business Hours and Holidays Status *99 Dial *99 to override time condition for Global Business Hours and Holidays.
Time Condition Switching Prefix *8 Dial a feature code starting with *8 to switch the time condition of inbound routes that are based on Custom Business Hours or Custom Time Periods.