Feature Code Reference

This topic describes the list of default feature codes.

Recording

Name Default Code Usage
Switch Extension's Recording Status *1
  • An extension user with Pause/Resume recording operation permission dials *1 to pause or resume recording during a call that is specified to be recorded.
  • An extension user with Start/Pause/Resume recording operation permission dials *1 to start, pause, or resume recording during any calls (except conference calls), be the calls specified to be recorded or not.

Call Flip

Name Default Code Usage
Call Flip *01

Dial *01 to flip an active call from current device to another device.

Voicemail

Name Default code Usage
Check Voicemail/Subscribe Voicemail Status *2
  • To check the voicemail of extension 1000, dial *21000.
  • To check the group voicemail of queue 6400, dial *26400.
Leave a Voicemail for Extension/Group Voicemail *12
  • To leave a voicemail message for extension 1000, dial *121000.
  • To leave a voicemail message for queue 6400, dial *126400.

Call Transfer

Name Default code Usage
Attended Transfer *3 Press *31000 to attended transfer a call to extension 1000.
Blind Transfer *03 Press *031000 to blind transfer a call to extension 1000.
Rebound Missed Transferred Calls (Applicable to Both blind/Semi-attended Transfer) / If enabled, when an extension user performs a blind transfer/semi-attended transfer and the transfer recipient doesn't answer, the call will be transferred back to the extension user.

Call Forwarding

Name Default code Usage
Enable "Forward All Calls" *31
  • Dial *31 to forward all calls to one's own voicemail.
  • Dial *311000 to forward all calls to extension 1000.
Disable "Forward All Calls" *031
  • Dial *031 to disable the automatic call forwarding of all calls.
Enable "Forward When Busy" *32
  • Dial *32 to forward calls to one's own voicemail when busy.
  • Dial *321000 to forward calls to extension 1000 when busy.
Disable "Forward When Busy" *032
  • Dial *032 to disable the automatic call forwarding when busy.
Enable "Forward No Answer" *33
  • Dial *33 to forward the no-answered calls to one's own voicemail.
  • Dial *331000 to forward the no-answered calls to extension 1000.
Disable "Forward No Answer" *033
  • Dial *033 to disable the automatic call forwarding of no-answered calls.

Call Pickup

Name Default code Usage
Group Call Pickup *4 Dial *4 to pick up the ringing call for a group member.
Extension Pickup *04 Dial *041000 to pick up the ringing call for extension 1000.

Call Parking

Name Default code Usage
Call Parking *5 Dial *5 during a call to park a call.
Directed Call Parking *05 Dial *056000 during a call to park a call to parking number 6000.

Call Monitoring

Name Default code Usage
Listen *51

An authorized user dials *511001 to listen to the call of extension 1001 in real time.

The authorized user can NOT talk with both parties.

Whisper *52 An authorized user dials *521001 to listen to the call of extension 1001 in real time.

The authorized user can talk with extension 1001 without being heard by the other party.

Barge-in *53 An authorized user dials *531001 to listen to the call of extension 1001 in real time.

The authorized user can talk with both parties.

Intercom

Name Default code Usage
Intercom *6

Dial *61001 to place an intercom call to extension 1001.

Queue

Name Default code Usage
Log in/Log out *7 A dynamic agent dials *76400 to log in to or log out of queue 6400.
Pause/Unpause *07 Dial *076400 to pause or unpause calls from queue 6400.

Hot Desking

Name Default code Usage
Guest In *84 A user can dial *84 on a hot desking phone to register his or her extension to the phone.
Guest Out *084 A user can dial *084 on a hot desking phone to de-register his or her extension from the phone.

Busy Camp-on

Name Default code Usage
Enable Busy Camp-on *79

A user dials *791000 to camp on extension 1000 in case he or she gets a busy signal when dialing extension 1000.

The PBX will automatically call the user back when extension 1000 becomes available.

Disable Busy Camp-on *079 A user dials *079 to cancel all Busy Camp-on requests that he or she has initiated.

Speed Dial

Name Default code Usage
Speed Dial Prefix *89

Specify a number to speed dial code 1, dial *891 to dial the specified number.

Presence Status

Name Default code Usage
Available *91 Dial *91 to switch one's own presence status to Available.
Away *92 Dial *92 to switch one's own presence status to Away.
Do Not Disturb *93 Dial *93 to switch one's own presence status to Do Not Disturb.
Lunch Break *94 Dial *94 to switch one's own presence status to Lunch Break.
Business Trip *95 Dial *95 to switch one's own presence status to Business Trip.
Off Work *96 Dial *96 to switch one's own presence status to Off Work.

Switch Business Hours and Holidays Status

Name Default code Usage
Keep the Business Hours Status or the Time Condition after Switching / If enabled, keep the status after users switched the PBX's Business Hours status or dialed a feature code to switch the time condition of an inbound route.
Switch Global Business Hours and Holidays Status *99 Dial *99 to override time condition for Global Business Hours and Holidays.
Time Condition Switching Prefix *8 Dial a feature code starting with *8 to switch the time condition of inbound routes that are based on Custom Business Hours or Custom Time Periods.

PMS Integration

Name Default code Usage
Housekeeping Status *61

Dial *611 on hotel room phone to update the room status to "Dirty/Vacant".

Note:
  • The housekeeping status code is available only when the PBX is integrated with a PMS system using FIAS protocol.
  • The housekeeping status code must be used in conjunction with maid status code, in the format of {housekeeping_status_code}{maid_status_code}.
    The maid status codes specified by FIAS protocol are listed below:
    • 1: Dirty/Vacant
    • 2: Dirty/Occupied
    • 3: Clean/Vacant
    • 4: Clean/Occupied
    • 5: Inspected/Vacant
    • 6: Inspected/Occupied
Minibar *62
Depending on the Minibar Billing Type (Path: Integrations > PMS) set on the PBX, hotel staffs can dial specific feature codes on hotel room phone to post minibar charges.
Note: The minibar feature code is available only when the PBX is integrated with a PMS system using FIAS protocol.
  • If Minibar Billing Type is set to Based on Item and Quantity, hotel staffs can dial {minibar_feature_code}*{item_code}*{quantity} on room phone to post the item consumed and its quantity to the guest's bill in PMS.

    For example, if a guest bought 2 cans of Coke (item code 4000), hotel staffs can dial *62*4000*2.

  • If Minibar Billing Type is set to Based on Total Amount, hotel staffs can dial {minibar_feature_code}{total_amount} on room phone to post the total minibar charge to the guest's bill in PMS.

    For example, if a guest bought 2 cans of Coke (unit price $3), hotel staffs can dial *626.

Boss-Secretary Feature

Name Default code Usage
Enable Boss-Secretary Feature *59
Note: This feature code is only available for extensions set as the boss extension.

Dial *59 to enable the Boss-Secretary feature.

Disable Boss-Secretary Feature *059
Note: This feature code is only available for extensions set as the boss extension.

Dial *059 to disable the Boss-Secretary feature.

Pause Reason

Yeastar P-Series PBX System provides queue agents with the following default pause reasons and the corresponding feature codes. You can modify the default settings, or add new ones.
Note:
  • Yeastar P-Series PBX System supports up to 20 feature codes for pause reasons.
  • The feature codes are synchronized with the settings on Call Features > Queue > Pause Reason.

After you set the feature codes, agents can dial feature codes with a format of Pause feature code + queue number + pause reason feature code to pause with a specific reason.

Pause reason Default code Usage
Lunch *01 An agent can dial *076400*01 to pause receiving calls from queue 6400 for lunch.
Break *02 An agent can dial *076400*02 to pause receiving calls from queue 6400 for a break.
Wrap up *03 An agent can dial *076400*03 to pause receiving calls from queue 6400 for after-call processing.