Allow Callers to Dial Outbound Calls via IVR

This topic describes how to allow callers to dial outbound calls in an IVR.

Background information

Dialing outbound calls via an IVR is useful when you interconnect two PBXs between headquarter and branch, and only set an IVR on headquarters PBX. You can allow the customers to dial the headquarter's extension number to contact the employees or departments in branch directly.

Prerequisites

Procedure

  1. Log in to PBX management portal, go to Call Features > IVR, edit the desired IVR.
  2. In the Prompt drop-down list, select the updated IVR prompt.
  3. Select the checkbox of Dial Outbound Routes.
  4. Select the desired outbound route from the Available box to the Selected box.
  5. Click Save and Apply.