Allow Callers to Dial Numbers via IVR

When callers enter an IVR, if they know the number of a ring group, queue or conference room, they can dial the number directly to reach the destination. This topic describes how to allow callers to dial ring group, queue, or conference room numbers via an IVR.

Requirements

The firmware version of PBX server is 37.16.0.70 or later.

Prerequisites

  • An IVR has already been set up, and ring group(s), queue(s) or conference(s) have been configured as you need.
  • Upload or record an IVR prompt that would instruct customers to dial ring group, queue, or conference room numbers in an IVR.

Procedure

  1. Log in to PBX web portal, go to Call Features > IVR, edit the desired IVR.
  2. Select the checkbox of Allow Calling Numbers, then select the desired ring group, queue, or conference from the Available box to the Selected box.

  3. Click Save and Apply.

Result

When callers enter an IVR, they can enter the number of ring group, queue or conference to reach the destination.