Linkus Mobile Client External Chat Overview
Linkus External Chat feature allows you to centrally deal with customer queries (from different messaging channels, such as SMS or social media) on Linkus Mobile Client.
Requirements
- PBX Server
-
Contact system administrator to make sure that the PBX server meets the following requirements:
- Linkus Mobile Client
- Make sure that the version of your Linkus Mobile Client meets the following
requirement:
- Linkus iOS Client: Version 5.2.9 or later
- Linkus Android Client: Version 4.13.16 or later
Channel types
The external chats are marked with specific icons to indicate the type of the source
channel, as listed below:
- : The message is sent from SMS channel.
- : The message is sent from WhatsApp channel.
Restrictions
Learn about the restrictions of different messaging channels.SMS channel | WhatsApp channel | |
---|---|---|
Chat type | Only support 1:1 conversation | |
Session auto closure | Depends on system administrator's configurations. | Automatically close a messaging session that has been inactive for 24 hours. |
Messaging mechanism |
You can receive and reply to customers' inbound messages, and can initiate a messaging session. |
You can receive and reply to customers' inbound messages, but can NOT initiate a messaging session. |
File sharing | Max. 100 MB | |
File retention period | 24 hours |
Highlights
- All-in-one message inbox: Receive and manage all customers' queries across multiple messaging channels centrally in one place.
- Customer contact using business number: Contact customers using a business phone number, while keeping your personal number private.
- Seamless collaboration across colleagues: Transfer a messaging session to another colleague, the colleague can review the whole chat history and take over the messaging session without hassle.
- Flexible session management: Support management operations including elevating a messaging session to a call, archiving or unarchiving messaging sessions, and more.
- Customizable Notification Settings: Enable or disable notifications (notification push and sound) for new messages.
Instructions
For more information about how to use the external chat, see the following topics: