Start a Messaging Session with a Customer

If you need to send customers messages for notifications, marketing campaigns or other purposes, you can proactively start a messaging session.

Note: You can only proactively start a messaging session via SMS messaging channel.

Requirements

PBX Server
Contact the system administrator to make sure that PBX server meets the following requirements:
  • Version: 37.12.0.57 or later.
  • Plan: Enterprise Plan or Ultimate Plan
  • Messaging: At least one messaging channel is set up on PBX.
Linkus Mobile Client
Make sure that the version of your Linkus Mobile Client meets the following requirements:
  • Linkus iOS Client: Version 5.2.9 or later
  • Linkus Android Client: Version 4.13.16 or later

Procedure

  1. On Linkus Mobile Client, go to Chat > External Chat.
  2. At the top-right corner, tap .
  3. In the drop-down menu, select Create SMS Session.
  4. Tap the Sender field, then select the channel number for sending messages.
  5. In the Recipient field, enter the recipient's phone number in E.164 format ([+][country code][phone number]). For example, +18003275906.
  6. At the top-right corner, tap Create.

    The messaging session will appear in the external chat list after you send a message.