Start a Messaging Session with a Customer
If you need to send customers messages for notifications, marketing campaigns or other purposes, you can proactively start a messaging session.
Note: You can only proactively start a messaging session via SMS
messaging channel.
Requirements
- PBX Server
- Contact the system administrator to make sure that PBX server meets the
following requirements:
- Version: 37.12.0.57 or later.
- Plan: Enterprise Plan or Ultimate Plan
- Messaging: At least one messaging channel is set up on PBX.
- Linkus Mobile Client
- Make sure that the version of your Linkus Mobile Client meets the following
requirements:
- Linkus iOS Client: Version 5.2.9 or later
- Linkus Android Client: Version 4.13.16 or later
Procedure
![](../images/screenshoots/start-a-session-mobile-12.png)
- On Linkus Mobile Client, go to .
- At the top-right corner, tap
.
- In the drop-down menu, select Create SMS Session.
- Tap the Sender field, then select the channel number for sending messages.
- In the Recipient field, enter the recipient's phone
number in E.164 format (
[+][country code][phone number]
). For example,+18003275906
. - At the top-right corner, tap Create.
The messaging session will appear in the external chat list after you send a message.