Start a Messaging Session with a Customer

If you need to send customers messages for notifications, marketing campaigns or other purposes, you can proactively start a messaging session.

Note: You can only proactively start a messaging session via SMS messaging channel.

Requirements

PBX Server
Contact system administrator to make sure that PBX server meets the following requirements:
  • Version: 37.12.0.23 or later.
  • Plan: Enterprise Plan or Ultimate Plan
  • Messaging: At least one messaging channel is set up on PBX.
Linkus Desktop Client
Make sure that the version of your Linkus Desktop Client meets the following requirement:
  • Widows Desktop: 1.7.3 or later
  • macOS Desktop: 1.7.3 or later

Procedure

  1. On Linkus Desktop Client, go to Chat > External Chat.
  2. Click to add an SMS session.

  3. In the pop-up window, do as follows:

    1. In the Sender drop-down list, select the channel number for sending messages.
    2. In the Recipient drop-down list, select a country/region code, then enter the recipient number.
    3. Click Create.

Result

The messaging session is created, you can chat with your customer.