Start a Messaging Session with a Customer
If you need to send customers messages for notifications, marketing campaigns or other purposes, you can proactively start a messaging session.
Note: You can only proactively start a messaging session via SMS
messaging channel.
Requirements
Contact system administrator to make sure that PBX server meets the following requirements:
- Version: 37.16.0.70 or later.
- Plan: Enterprise Plan or Ultimate Plan
- Messaging: At least one messaging channel is set up on PBX.
Procedure
- On Linkus Web Client, go to .
- Click to add an SMS session.
- In the pop-up window, do as follows:
- In the Sender drop-down list, select the channel number for sending messages.
- In the Recipient drop-down list, select a country/region code, then enter the recipient number.
- Click Create.
Result
The messaging session is created, you can chat with your customer.