Presence Settings

Linkus provides different presence statuses to let your colleagues know if you are currently available to contact. This topic introduces the types of presence and how to configure the presence settings.

Linkus provides the following presence statuses.
  • Available
  • Away
  • Do Not Disturb
  • Lunch Break
  • Business Trip
  • Off Work

For each presence status, you can configure presence settings differently (Path: Me > Current Presence > Presence > ). When your presence status changes, the presence settings will change accordingly.

Presence Information

Setting Description
Presence Information Add a note to the presence status.
Note: The information will be displayed in the extension details.

Call Forwarding

Call forwarding rules help you forward incoming calls to a specific destination when you are unavailable.

Setting Description
Types of incoming calls

Select a call type.

  • Internal Calls: Set a call forwarding rule for incoming calls from your colleagues.
  • External Calls: Set a call forwarding rule for incoming calls from external users.
Forward condition Turn on the switch of a forwarding condition, then configure a destination.
  • Always: Forward all incoming calls to the designated destination.
  • No Answer: Only forward unanswered calls to the designated destination.
  • When Busy: Only forward the calls that come in while you are talking on the phone to the designated destination.
    Note: Do Not Disturb presence only supports the option Always.

Ring Strategy

Ring strategy allows you to decide in which order incoming calls are distributed to the endpoints where your extension is registered.

  • Extension Endpoint: The IP phone, analog phone, or softphone where your extension is registered.
  • Linkus Mobile Client
  • Linkus Desktop Client (Softphone only)
  • Linkus Web Client (Web Client only)
Note: Do Not Disturb presence does not support this setting.
Setting Description
Ring First Set which endpoint(s) will ring first when a call reaches your extension.
Ring Secondly Set which endpoint(s) will ring if the incoming call is not answered on the endpoints that are selected as Ring First.

Ring Timeout

To prevent callers from waiting for a long time, you can configure ring timeout. If a call is not answered during the time period, it will be routed to the destination of No Answer.

Note: Do Not Disturb presence does not support this setting.
Setting Description
Ring Timeout(s) Set the timeout period.
Note: The valid range is from 5 to 300 seconds.

Other Settings

Ring Mobile Number Simultaneously
To simultaneously ring both extension and the associated mobile number when anyone calls in your extension number, you can configure a simultaneous ring strategy.
Note: Do Not Disturb presence does not support this setting.
Setting Description
Ring Mobile Number Simultaneously Turn on the switch to enable the feature.
Mobile Enter your mobile phone number.
Accept Push Notifications

By default, you can receive push notifications on Linkus Mobile Client anywhere and anytime, such as missed calls, new voicemail messages and so on. If you don't want to receive notifications after work, you can disable the feature.

Setting Description
Accept Push Notifications Enable or disable push notifications on Linkus Mobile Client.
Agent Status Auto Switch

If you are a dynamic agent who needs to frequently log in to or out of a queue, you can associate your queue status with your extension presence. Your status in a queue will automatically change along with your extension presence.

Setting Description
Log In Log in to a queue.
Log Out Log out of a queue.
Pause Pause receiving queue calls, and select a specific pause reason as needed.
Do Nothing Retain current status.