Manually Provision an IP Phone

This topic takes the Grandstream GRP2602 IP phone with a firmware version of 1.0.3.67 to describe how to manually provision an IP phone.

Note: This topic describes how to provision an IP phone and assign a user's extension to the phone. If you want to set up a hot desking phone via auto provisioning, see Set up a Hot Desking Phone.

Supported IP Phones

This topic can be applied to the Grandstream IP phones listed in Auto Provisioning - Supported Devices.

Prerequisites

Make sure that you have downloaded the template for the desired phone model (Path: Auto Provisioning > Resource Repository > Default Templates).
Gather information of IP phone, including Vendor, Model, and MAC address.
RESET the IP phone if it is previously used.

Procedure

Step 1. Add phone's MAC address on the PBX

Step 2. Configure provisioning server address on the phone

Step 1. Add phone's MAC address on the PBX

Log in to PBX web portal, go to Auto Provisioning > Phones.
Click Add to add the IP phone to PBX.
In the IP Phone section, configure phone information as follows:
- Vendor: Select a phone vendor. In this example, select Grandstream.
- Model: Select a phone model. In this example, select GRP2602.
- MAC Address: Enter the MAC address of the IP phone.
In the Options section, configure the auto provision settings.
- Template: Select a desired template from the drop-down list.
  
  Note: The template provides configurations except extension assignment. You can select the default template corresponding to the phone model, or customize your own template.
  For more information, see Create a Custom Auto Provisioning Template.
- Provisioning Link: A provisioning server URL is generated automatically and displayed on the web page.
  
  Note: Note down the generated provisioning link, as you will use it later.
In the Assign Extension section, assign extension(s) to the phone, then specify which extension's phonebook and function keys you want to use on the phone.
Note:
- This feature is available only for non-DECT IP phones that are not set as hot desking phones.
- If your desired extension is not listed in the drop-down list of the Extension column, it indicates that the devices registered to the extension has reached the limit. You can use either of the following methods to proceed.
  - To release the previous phone or gateway, see Release an Extension from a Provisioned IP Phone/Gateway.
  - To raise the phone registration limit, see Allow Multiple Registrations for One Extension Number.
- To assign a single extension, select the desired extension from the drop-down list beside SIP1.
  Both the Phonebook Line and the Function Key Line are set to SIP1 by default, indicating that the phone will use the authorized phonebook(s) and function keys of the extension assigned to the SIP line 1.
- To assign multiple extensions, complete the following settings.
  1. In the drop-down list beside SIP1, select a desired extension for SIP line 1.
  2. Click Add, then select a desired SIP line and an extension for the added entry.
    To assign more extensions to the phone, repeat this step.
    Note: The selected SIP lines must be supported by the phone, otherwise the configurations for unsupported SIP line will not be applied. You can check the phone's supported SIP lines via the phone webpage or on the device screen.
  3. In the Phonebook Line drop-down list, select a SIP line. The phonebook of extension assigned to the SIP line will be applied to the phone.
    Note: After successful registration, contacts are available regardless of which SIP line is currently active on the phone.
  4. In the Function Key Line drop-down list, select a SIP line. The function keys of extension assigned to the SIP line will be applied to the phone.
    Note: After successful registration, the function keys take effect only when the selected SIP line is active on the phone. For more information about configuring function keys for the phone, see Auto Provision Function Keys for Phones.
Click Save.
A configuration file for the IP phone is generated in the PBX.

Step 2. Configure provisioning server address on the phone

Log in to the IP phone web page by the IP address.
On the left navigation bar, go to Maintenance > Upgrade and Provisioning > Config File.
In the Configure via Network section, complete the following settings.
1. Enter the information of the provisioning server.
  - Config Upgrade via: Select HTTPS.
  - Config Server Path: Paste the provisioning link obtained from PBX.
    
    Note: You should remove the prefix https:// before pasting the link into the field.
2. Click Save and Apply.

Result

The IP phone automatically downloads the configuration file from the PBX, and applies the configurations.
You can check the extension registration status of provisioned phone on PBX (Path: Auto Provisioning > Phones).
Tip: You can also check the extension registration status directly via the phone webpage or on the device screen.
- : All assigned extensions are registered on the phone.
- : Only some of the assigned extensions are registered on the phone.
  Note: You can hover over to view the registration status of each extension.
- : None of the assigned extensions are registered on the phone.
If multiple extensions are successfully registered on the phone, corresponding SIP lines are associated with different physical line keys on the device.
You can press a line key to activate the target SIP line. The corresponding indicator LED illuminates, and all calls are processed over this SIP line.