View and Manage CDR

This topic describes how to view, download, and delete CDR.

View CDR

  1. Log in to PBX web portal, go to Reports and Recordings > CDR.
  2. Optional: Set the basic filter criteria.
    Filter Description
    Time Set the start date and the end date.
    Note: To specify a time period of a day, click Select Time to set the start time and the end time.

    Call From Enter the caller's number or name.
    Call To Enter the callee's number or name.
    Tip: To swap the callee for the caller, click .
    Status Select a call status.
    • All
    • ANSWERED
    • NO ANSWER
    • BUSY
    • FAILED
    • VOICEMAIL
  3. Optional: Set the advanced filter criteria.
    1. Click .
    2. On the Filter page, set the advanced criteria.
      Option Description
      Queue Select a queue.

      The system only queries the queue's calls.

      Extension Group Select an extension group.

      The system only queries the group members' calls.

      Ring Duration Enter how long the callee's phone rang before the call was answered.
      Note: Only numbers, -, =,<, <=, >, and >= are allowed.
      Talk Duration Enter the time between the call was answered and the call was ended.
      Note: Only numbers, -, =,<, <=, >, and >= are allowed.
      Status Select call status.
      • All
      • ANSWERED
      • NO ANSWER
      • BUSY
      • FAILED
      • VOICEMAIL
      Communication Type Select communication type.
      • All
      • Internal
      • Outbound
      • Inbound
      ID Enter the unique ID for a call.
      Trunk Select a trunk.

      The system only queries calls that are sent or received via the trunk.

      Enable Number Fuzzy Search Set whether to search for the fuzzy equivalent for the phone number.
      PIN Code Enter an existing PIN code.

      The system only queries the calls using this PIN code.

    3. Scroll up to click to close the window.
      The filtered call logs are displayed on the page.
      Note: You can click to decide which item will be displayed.

Download CDR

  1. Log in to PBX web portal, go to Reports and Recordings > CDR.
  2. To download all the call logs, select Download All CDR from the drop-down list of Download CDR.

  3. To download the filtered call logs, set the filter criteria and select Download Filtered CDR from the drop-down list of Download CDR.

    CDR are exported to a CSV file.

Delete CDR

  1. Log in to PBX web portal, go to Reports and Recordings > CDR.
  2. Optional: Filter call logs.
  3. Select the checkboxes of the desired call logs, click Delete and OK.
    Important: The relevant recording files will also be deleted.

    Both call logs and recording files are deleted.