Key Metrics for CDR Details

Call Detail Record (CDR) provides information on incoming and outgoing calls made and received on Yeastar P-Series Cloud Edition. This topic describes the key metrics in CDR details.

In this topic, we introduce the key metrics displayed in the CDR details (Path: Reports and Recordings > CDR > CDR (Advanced) > Details), presented from left to right and top to bottom.

Tip:

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Basic call information

This panel provides a quick overview of a call, giving you clear insights into its details and status.


Item	Description
ID	A unique identifier for each call.
Time	The time when the call was initiated or received.
Communication Type	The communication type of the call. Internal Inbound Outbound Note: For calls with multiple call legs, this field displays the communication type of the first call leg.
Call From	The caller who initiated the call. Note: For calls with multiple call legs, this field displays the caller information from the first call leg.
Call To	The callee who received the call. Note: For calls with multiple call legs, this field displays the callee information from the first call leg.
Last Participant	The callee who received the call. Note: For calls with multiple call legs, this field displays the callee information from the last call leg.
Last Status	The final status of the call. ANSWERED NO ANSWER BUSY FAILED VOICEMAIL ABANDONED Note: For calls with multiple call legs, this field displays the call status of the last call leg.
Disconnected by	The party that terminated the call. Call Party (Internal Extension) Call Party (External Number) PBX Others Note: For calls with multiple call legs, this field displays the disconnecting party in the last call leg. PBX Others indicates the call was terminated by a party not involved in the call. For example, this could happen when an incoming call is not answered within the maximum waiting time, or when it is interrupted by an emergency call.

Call Notes

This panel offers a centralized view of all notes added to a call and the operators involved, helping you capture key notes for the call. Beyond this, it enables more granular insights and management of call notes across all call legs - you can view and edit the notes for each specific call leg as needed.


Item	Description
Call Disposition	The disposition code assigned to the call.
Remark	The notes added to the call.
Registered Extension	The extension that most recently edited the call note.

Recording

This panel aggregates and organizes all recordings for a call into a single waveform view presenting the call duration and recording duration across all call legs, which enables you to intuitively identify when call participants are speaking and quickly locate and play the desired recording segment within clicks.

Beyond this, this panel supports granular management over recording, as shown below:

Play recordings with adjustable volume and playback speed
Download recordings by segment or as a single file
Delete recordings directly within the panel


Item	Description
Leg `{number}`	Display the participants involved in the recording, the call start time and end time, and the recording duration. Tip: You can click the call leg bar to quickly locate the corresponding recording segment in the waveform view.

Timeline

This panel presents thorough call leg data, providing a different level of detail depending on your configuration.

By default, call leg data is displayed in a flat, centralized layout. When the call timeline feature for CDR is enabled, the system records all events throughout a call's lifecycle and display them in chronological order. You can check out the panel details as needed.

Supported views


View	Description
Standard View (with call timeline disabled)	Bring together essential metrics for each call leg within a call in a flat, centralized layout, providing an at-a-glance overview of call activity.
Timeline View (with call timeline enabled)	List all events from the start to the end of a call in chronological order, providing detailed and granular insights into call activity.

Supported metrics

Note: When the call timeline feature is enabled for CDR, the system records timeline data for each call. You can view overall metrics by hovering mouse over each call leg.


Item	Description
Call Leg ID	The unique identifier for the call leg.
Call Leg Time	The start time for the call leg.
Communication Type	The communication type of the call. Internal Inbound Outbound
Call From	The caller who initiated the call.
Call To	The callee who received the call.
Status	The status of the call. ANSWERED NO ANSWER BUSY FAILED VOICEMAIL ABANDONED
Call Duration	The time between the call stared and the call ended. Formula: Call Duration = Ring Duration + Talk Duration + Hold Duration
Ring Duration	The time between the call started and the call answered.
Pure Talk Duration	The time between the call answered and the call ended, excluding any hold time.
Hold Duration	The time during which the call is placed on hold.
Source Trunk	The call was received via which trunk.
Destination Trunk	The call was sent out via which trunk.
DID/DDI	The phone number that the caller dialed.
Outbound Caller ID	The phone number that was displayed on the callee's phone.
Caller IP Address	The IP address of the caller's device.
PIN Code	The PIN code used when making a call via a restricted outbound route.
AI Summary	The AI-generated summary of the call. Note: You can click the indicator to view, copy, edit, or download the AI summary as needed.

AI Transcription

This panel displays the AI-generated transcript of the call, allowing you to intuitively review the content of the conversation.

You can search for keywords to locate specific content or download the transcript in .txt or .docx format as needed.

Note: The AI-generated summary is available in the Timeline panel.

Call Time Breakdown

This panel provides instant visibility into the total duration of a call, and visualizes how time is spent across its entire lifecycle, making it easy to see the breakdown of the call time and identify areas for improvement.


Item	Description
Total Duration	The total time between the call stared and the call ended. Formula: Total Duration = Routing Duration + Handling Duration
Routing Duration	The time between the call stared and the call answered. Note: If a call was routed through an IVR or a call flow, the time between entering and leaving the IVR/call flow is included. Formula: Routing Duration = Waiting Duration + Time Spent in IVR/Call Flow
Handling Duration	The time between the call answered and the call ended, including any hold time. Formula: Handling Duration = Pure Talk Duration + Hold Duration
Waiting Duration	The time between the call started and the call answered. Note: If a call was routed through an IVR or a call flow, the time between entering and leaving the IVR/call flow is excluded.
Pure Talk Duration	The time between the call answered and the call ended, excluding any hold time. Note: If a call was routed through an IVR or a call flow, the time spent in the IVR/call flow is excluded.
Hold Duration	The total time during which the call is placed on hold.