Set up Extension Voicemail

This topic introduces voicemail feature and describes how to set up voicemail for an extension.

Background information

Yeastar P-Series PBX System supports voicemail feature, which helps users receive audio messages when they are unavailable to answer calls. When you create an extension, the voicemail feature is enabled by default, and a 4-digit PIN code is randomly generated for accessing voicemail.

You can retain default settings, or change the following settings according to your needs.


  1. Log in to PBX web portal, go to Extension and Trunk > Extension, edit the desired extension.
  2. Click Voicemail tab, turn on the option Enable Voicemail.
  3. Optional: Configure voicemail PIN settings.
    • Voicemail PIN Authentication: Set whether a PIN code is required when the user accesses voicemail.
      • Enabled
      • Disabled
    • Voicemail Access PIN: Retain the default PIN code or change it according to your needs.
      Note: The PIN code must be number, and the length must be 3-15 digits.
  4. Optional: Configure notification settings for new voicemails.
    • New Voicemail Notification: Set whether to notify the user or not when receiving a new voicemail, and how to notify.
      • Do not Send Email Notifications: Disable email notification.
      • Send Email Notifications with Attachment: Send a notification email with the new voicemail message attached as a .wav file.
      • Send Email Notifications without Attachment: Send a notification email as soon as receiving a new voicemail message in mailbox.
    • After Notification: Set how to deal with voicemails after sending emails to inform the user.
      • Make as Read: Keep the voicemail messages in mailbox as read to prevent users from repeatedly receiving reminders on their phones.
      • Delete Voicemail: Delete the voicemail message to avoid mailbox being filled up.
        Note: We recommend that you select this option only when the extension user has received a notification email with voicemail message attachment.
      • Do Nothing: Keep the voicemail messages in mailbox as unread.
  5. Optional: Set whether to play the following messages when playing a voicemail.
    • Play Date and Time
    • Play Caller ID
    • Play Message Duration
  6. Optional: To customize voicemail greetings that will be played to callers when they reach the user's voice mailbox, see Record or Upload Voicemail Greetings.
  7. Click Save and Apply.